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Product, Technical Support
3 weeks ago
**Product, Technical Support & Service Manager**:
- **Sector**: Monroe Manufacturing & Industrial 4.0
- **Contact**: Avinash Kumar
- **Client**: Monroe Consulting Group
- **Location**: Malaysia
- **Salary**: Negotiable
- **Expiry Date**: 14 May 2024
- **Job Ref**: BBBH437892_1707881971
**Responsibilities**:
- Product & Technical Leadership:
- Management of relevant product portfolio.
- Support the development of the product range and sales.
- Introduction of new products including fact base, positioning, forecasting.
- Master in each product portfolio.
- Product Documentation/ Catalogues development and roll out.
- Liaising with factories, governmental bodies & industry organizations.
- Handling well of product certification and provide technical support within the division.
- Trouble shooting in solving technical problems and product defects.
- Assist with the production of technical bulletins/product solutions to ensure technical accuracy and uniformity.
- Regionalaftersales support:
- On site aftersales support for Malaysia and virtual call for overseas.
- Feedback to respective factories if exceeded AQL and seeking solution.
- Provide training to stakeholders on existing and new products and standards.
- Provide problem solving to customer and liaise with factory/OEM directly.
- Coordinate spare part price list to customer care.
- Event support e.g.; set up equipment, organize samples, troubleshooting etc.
- Provide monthly quality report for all products.
**Job Requirements**:
- Min Diploma/Degree in Engineering.
- At least 3 years successful experience from technical & aftersales.
- Ability to think several steps ahead and conceptualize ideas.
- Good ability to structure information and plan agenda.
- Initiate product development activities (PDI).
- Able to communicate well with global product teams.
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