Customer Service Operation Associate

2 weeks ago


Bayan Lepas, Malaysia allstaff.com.my Full time

Bayan Lepas, Penang
- MYR 4400

**Qualifications**:

- Degree holder in any field

**Requirements**:

- Good written and verbal communication skills in English
- Good working attitude and willing to learn
- Basic Japanese language skill is needed. No requirement to speak in Japanese.
- Support Japan region

**Job Descriptions**:

- Handle Service order management by responding to customer's requests for repair, calibration and other service related activities. This includes quotation and orders for those customers under warranty/contract and for customers requiring per incident support, manage pick-up and transhipment activities as per customer requirements and in accordance with Japan company process and policy
- Work with Service Center on service completion schedule
- Manage the shipment and delivery of unit to customers' site
- Perform invoicing and send invoice to customers for payment. Target to meet the error rate of 0.5% and below.
- Due to business needs, the staff needs to follow Japan public holidays instead of Malaysian public holidays.


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