Customer Service Officer Immediate Vacancy

3 weeks ago


Nusajaya, Malaysia BY MARLENA Full time

**Responsibilities**:

- Listen attentively to customer inquiries and empathize with their concerns, demonstrating a genuine commitment to resolving issues.
- Provide accurate and up-to-date information about products, services, policies, and promotions to customers.
- Assist customers in navigating our website, online platforms, and self-service tools, guiding them to find the information they need.
- Handle customer orders, returns, exchanges, and refunds in accordance with company policies.
- Collaborate with cross-functional teams, such as sales, logistics, and technical support, to address complex customer issues and ensure timely resolution.
- Document and maintain detailed records of customer interactions, inquiries, and resolutions in the customer service database.
- Escalate unresolved issues or complex cases to appropriate departments or higher levels of management for resolution.
- Proactively identify opportunities to enhance the customer experience and provide feedback for process improvement.
- Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and informed assistance.
- Strive to meet or exceed established performance metrics, such as response time, customer satisfaction, and first-call resolution.
- Maintain a positive and professional attitude in all customer interactions, reflecting the company's commitment to excellent service.
- Participate in ongoing training and development to improve skills, product knowledge, and customer service techniques.

**Qualifications**:

- High school diploma or equivalent
- Proven experience in customer service roles, with excellent communication and problem-solving skills.
- Strong verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.
- Empathetic and patient approach when interacting with customers, demonstrating a genuine interest in their needs.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask, manage time effectively, and prioritize tasks to meet customer needs.
- Adaptability and flexibility to work in a dynamic and fast-paced environment.
- Strong organizational skills and attention to detail, ensuring accurate and thorough documentation.
- Ability to work both independently and collaboratively within a team.
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
- Bilingual language skills (where applicable) may be a plus, depending on customer demographics.

**Salary**: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Overtime pay

Application Question(s):

- Are you able to commute to Iskandar Puteri for work?

**Language**:

- English (required)

License/Certification:

- driving license (preferred)



  • Nusajaya, Malaysia Wira Security Services Sdn Bhd Full time

    **CUSTOMER SERVICE OFFICER** **JOHOR BAHRU SERVICE CENTRE 2** - TAMAN NUSA PUNCAK, 79200, ISKANDAR PUTERI_ AUTOPASS COLLECTION CENTRE LAND TRANSPORT AUTHORITY OF SINGAPORE - **JOB SCOPE**_ - ASSIST MOTORIST IN CARD COLLECTION/ACTIVATION AND RECORD ALL THE NECESSARY DETAILS BEFORE ISSUING THE CARD - ASSIST MOTORIST IN VEP APPLICATION...


  • Nusajaya, Malaysia Timesconsult Sdn Bhd Full time

    **Job Descriptions**: - Resolving customer issues brought to your attention. - Standardizing the customer service delivery of an organization. - Performing quality assurance surveys with customers. - Conveying customers’ feedback to the team. - Interacting with customers to determine whether they have a desirable and shareable experience. - Helping every...

  • Customer Service

    4 weeks ago


    Nusajaya, Malaysia JOBBUILDER Full time

    **act as a liaison**: - **provide product/services information, answer questions**: - **resolve any emerging problems that our customer accounts might face with accuracy and efficiency


  • Nusajaya, Malaysia JOBBUILDER Full time

    **Job description** - Strong in operations and customer service related industry - Handling day-to-day operations independently - Data creation and entries - Prepare transport documentations bookings with shipping line and B/L documentations - Generating, submission and booking bagging orders for manipulation - Manage customer and vendor complaints - Daily...


  • Nusajaya, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

    **Position**:* Customer Service Executive (Inbound) - Grab (Malaysian/Singapore market) **Benefits**:* Overtime (OT) KPI bonus Night Shift Allowance Training provided (1 month) **Job Types**:* Full-time, Contract (2years) - renewable depending on performance. **Working Days**:* 6 days’ work, 1 day off **Working Hours**:* 24/7 Rotational shift (9...


  • Nusajaya, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

    **Salary**: Basic + Allowance + Overtime (OT) **If required **Working Days**:6 days, 1 day off (Depending on schedule - change weekly) **Working Hours**: 24 / 7 ( 9 hour per shift) **REQUIREMENTS**: - 18 - 55 years old - Atleast SPM Certficate or SKM Certificate - Able to work rotational shift - Mandarin speaker also _**AVAILABLE**_ - **FRESH GRADUATED...


  • Nusajaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Role Responsibilities: - Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs); - Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions; - Using the in-house system to...

  • Fresh Graduates

    5 hours ago


    Nusajaya, Malaysia STARTEK AEGIS BPO JOHOR Full time

    **Customer Service Executive - Call Center** As a Customer Service Executive, you'll serve as a connection point, providing accurate and efficient assistance with product/services information and resolving any issues that arise for our customers. **Responsibilities**: **Requirements**: - Proficiency in English and Bahasa Melayu. - Flexible availability...

  • Retail Assistant

    4 weeks ago


    Nusajaya, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Good customers service - provide excellence and professional service to customers - Willing to interacts with customer in delivering medications and completing other sales transactions - Cashiering-being responsible for processing cash and card payments - Merchandising product and always maintain complete stock - Maintain a pleasant...


  • Nusajaya, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time

    **Requirements** - Able to work 6 days per week. - Able to work in rotational shift. **Responsibility** - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products - Exceeding customer expectation in terms of customer service & accurate information. -...

  • Operator

    7 days ago


    Nusajaya, Malaysia Altek Medical Sdn Bhd Full time

    We are a newly setup factory at Nusajaya Techpark. We are looking for strong sense of responsibility, self-motivated experienced operator, can work with the team to join our Pioneer Team, various of opportunities are available. - 12 work hours from Monday to Friday, including 1 hour OT - Saturday compulsory OT, if applicable - Attractive attendance...


  • Nusajaya, Malaysia JOBBUILDER Full time

    Strong in operations and customer service related industry - Handling day-to-day operations independently - Data creation and entries - Prepare transport documentations bookings with shipping line and B/L documentations - Generating, submission and booking bagging orders for manipulation - Manage customer and vendor complaints - Daily interactions with...


  • Nusajaya, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

    **Salary**:Basic + Allowance + OT + Joining Bonus **Working days/hours**:Rotational **Requirements**: - Atleast have SPM Certificate or SKM Level 3 - Age 18 - 55 years old - Able to work rotational shift (9 working hour including 1 hour break) - Able to speak, reading and writing in Mandarin - No experience encouraged to apply - Training will be...


  • Nusajaya, Malaysia Aegis BPO Malaysia Sdn Bhd Full time

    Startek is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Startek has operations in nearly 61 locations across 13 countries with more than 55,000 employees. Startek services over 150 clients from verticals such as...

  • Customer Service

    4 weeks ago


    Nusajaya, Malaysia EMCO Executives Sdn Bhd Full time

    **JOB RESPONSIBILITIES**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products - Exceeding customer expectation in terms of customer service & accurate information - Working in a team to achieve the required KPI elements and SLA **JOB...

  • Customer Service

    4 weeks ago


    Nusajaya, Malaysia JOBBUILDER Full time

    6 days working day (Includes public holidays) - Rotation shift Pay: From RM3,400.00 per month Schedule: - Afternoon shift - Day shift - Evening shift - Monday to Friday - Night shift - Rotational shift Supplemental pay types: - Commission pay

  • Customer Service

    4 weeks ago


    Nusajaya, Malaysia JOBBUILDER Full time

    6 days working day (Includes public holidays) - Rotation shift Pay: From RM3,400.00 per month **Benefits**: - Professional development Schedule: - Afternoon shift - Day shift - Evening shift - Monday to Friday - Night shift - Rotational shift Supplemental pay types: - Commission pay - Overtime pay - Performance bonus


  • Nusajaya, Malaysia BY MARLENA Full time

    We are currently seeking a diligent and dedicated Accounts Administrator to join our dynamic team. This position offers a unique opportunity to thrive in a role that combines both accounting and administrative responsibilities, providing crucial support to our financial operations and office management. **Key Responsibilities**: - Manage day-to-day...

  • Safety Officer

    4 weeks ago


    Nusajaya, Malaysia Terotechnology Global Sdn. Bhd Full time

    **MAIN JOB FUNCTION** 1. Responsible for monitoring and assessing hazardous and unsafe situations and developing measures to assure personnel safety. 2. Responsible to ensure that workers comply with Company policies and government safety regulations. **AREA OF RESPONSIBILITIES(Not limited to)** Provide safety plan for the operation / site. Promote a...


  • Nusajaya, Malaysia JOBBUILDER Full time

    **Location: Medini Nusajaya** **6 days work.** **Able to do rolling shift** **Job Description**: - Handle inbound calls relating enquiries and complain. - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries and provide useful and accurate information to...