Business Analyst

2 days ago


Kuala Lumpur, Malaysia RHB Banking Group Full time

Description

**Primary Objective**:

- Develop detailed product features and user stories as business requirements for RHB's business ventures, especially focusing on the engagement and acquisition of new users for IBK and MBK.
- Bridge the gap between business and technical teams to ensure that business requirements are clearly identified, aligned and delivered between both teams
- Manage end to end test activities for new implementation and enhancement of digital capabilities
- Support activities to innovate existing user and product journeys to enhance user acquisition, user engagement and revenue streams
- Support the assessment and optimization of operational processes that drive the user and product journeys

**Key Responsibilities**:

- Ideate and implement engagement and acquisition functionalities into IBK and MBK to increase its popularity and usage. Introduce ideas that may not have been used in the banking industry before, in a banking app. Think creatively and leverage on other potential trending social engagement methods used by e-commerce, startup apps.
- Translate user and product journeys into detailed user stories for technical development
- Work closely with the technical team in ensuring that user requirements are clearly understood and translated accurately into technical requirements
- Prepare/Review test scripts and perform user acceptance testing during the test phase
- Work closely with the technical team to resolve defects and problems encountered
- Co-facilitate workshops organized to ideate, prototype and refine the existing user journey with new product capabilities
- Produce all documentation required for Compliance, Audit, Risk and Legal Governance procedures to obtain approval of new functionalities/processes
- Perform knowledge transfer and provide support to enable Change Management and training activities
- Support the activities to map, assess and optimize operational processes that drive the user journeys

**Requirements**:
**Requirements**:

- Any related accreditation in design thinking, innovation or agile is advantageous but not compulsory
- Min 4 years' experience, preferably with 2 years in Banking system implementation, business analyst, preferably digital projects

Benefits


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