Donor Care Assistant

2 days ago

Kota Damansara, Malaysia EPS Malaysia Sdn Bhd Full time

**Position: Donor Care Assistant**

**Tenure: 1 year contract ( renewable basis )**

**Salary: RM3,500 - RM4,100**

**Working hour: Monday - Friday (9 AM - 5:30PM)**

**Location: Damansara Height**

**Responsibilities**:

- Delivers consistent provision of professional, donor-focused customer service through Social
- Reviews and responds to comments concerning fundraising matters made on social channels in a timely, friendly, and professional manner, to educate and create positive connections with donors, prospect donors, and the general public.
- Showing empathy while providing thoughtful and prompt resolutions. Develops a friendly rapport with donors.
- Provides thoughtful, strategic insights regarding donor requests and service-related trends for development purposes.
- Maintains regular/reliable attendance and assists operational events that may require additional hours.
- Performs similar tasks as per other DCAs to ensure continuity during shrinkage.
- Work closely with Donation Processing, Database Management, and Retention Team.
- Work closely with Communication & Digital Acquisition team.
- Works as a member of any specific new/existing projects or initiatives as assigned by fundraising Associate/Officer/Specialist. Perform any other reasonably related duties as assigned by Fundraising Officer/Specialist

**Job Requirement**
- Preferred Bachelor’s Degree in any related field
- Proven customer service ability
- Excellent written communication skills, grammar, sentence structure, and spelling
- **Minimum 2 years** working experience in Customer Service operations or Call Centre
- Minimum 1-year experience in Customer Service social media will be an added advantage
- Able to speak and write good English
- Fluency in local languages such as Malay & Mandarin will be a huge advantage

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,500.00 - RM4,100.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Damansara: Reliably commute or planning to relocate before starting work (required)

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