Consumer Payments Analyst

6 months ago


Johor Bahru, Malaysia Dyson Full time

**Summary**:
**Salary**:
Competitive

Team:
Finance

**Location**:
Malaysia - Global Development Campus, Johor Bahru

**SUMMARY**:
This is a crucial role in achieving our business aspirations to grow our direct sales; you will have great exposure to Dyson in several key business areas and be responsible for payments from website, customer present and customer not present transactions.

OVERALL OBJECTIVE
- To contribute to the success of the business by ensuring receipts are accurately recorded, reconciled and the cause of any reconciling items/differences identified and resolved,
- Provide business support in the development of solutions for the causes of reconciling items, including participating in testing and implementation as necessary,
- Safeguarding financials through maintaining high levels of data quality/integrity by quickly resolving and clearing reconciling items,
- Cultivate and maintain good working relationships with internal and external stakeholders,

**KEY RESPONSIBILITIES**:
Consumer Payments
- Preparing accounting entries for all direct payment methods,
- Reconciling payments and refunds to invoices for all direct payment methods,
- Reconciling and monitoring cash and cheque receivables for customer facing transactions,
- Investigate and resolve any items that cannot be reconciled,
- Reduce the level/frequency of differences by working with the business to evolve and improve the relevant processes,
- Support technical developments in direct consumer payments; recommend solutions based on reconciliation findings; participate in testing process enhancements; contribute to training and implementation as required,

Risk Management
- Posting and monitoring chargeback levels,
- Reporting on fraud and risk to the business regarding payments,

Other
- Perform SAP user acceptance & regression testing for direct consumer payment processes,
- Contribute to the creation of Global Best Practice processes for direct payments,
- Other project work as required,

**EXPERIENCE/QUALIFICATIONS**:

- Preferably working towards a professional qualification,
- Experienced in producing detailed reconciliations, including reporting on and resolving findings,
- Good level of accounting skills, familiar with working in a financial accounting environment, complying with audit and policy requirements,
- Experienced in building relationships with both internal and external customers,
- Numerate and accurate,
- Strong Excel skills,
- Previous SAP accounting experience desirable,

**KEY COMPETENCIES**:

- Strong attention to detail,
- Excellent analytical skills,
- Proactive approach to problem solving,
- Drive for results,
- Good prioritisation skills and able to work well under pressure,
- Ability to work unsupervised/independently, cross functionally and using own initiative,
- Team player,
- Flexibility,
- Excellent interpersonal & communication skills,
- Ability to highlight potential process/system improvements.



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