Assistant Supervisor
7 months ago
**JOB SPECIFICATION, SCOPE AND RESPONSIBILITIES**
1 Responsible for prompt delivery to Idemitsu's customers (i.e.OEM, Industrial and Automotive).
2 Prompt submission of assigned report.
3 Responsible for master creation for SAP distribution module.
4 Fully understand and utilize SAP distribution module for work and able to advise others CS user.
5 Monitor and analyse monthly delivery cost.
6 Responsible for delivery schedule and make sure the cost effectiveness and delivery
performance.
7 Provide constructive feedback on job, team performance and cooperation with other
department for improvement.
8 Wilingness to accept suggestion from team and others for improvement.
9 Responsibilities to keep safe of all customer service documents and confidential information.
10 Undertake training of new recruits in customer service.
11 Assist Customer Service Manager when necessary.
12 Any other job that may be assigned by superior or Management.
**MANAGEMENT EXPECTATION**
1 Work independently with supervision.
2 Able to make decision and priortise tasks with supervision from superior level.
3 Prompt and exemplary attendance.
4 Provide a high level of customer satisfaction with each customer.
5 Provide a professional attitude congruous as customer service.
6 Feedback and support from time to time to Superior.
7 Feedback and support in information gathering for ILM's logistics and inventory matter.
**Qualification**
1 Minimum SPM with credit in English.
2 Able to speak & write in fluent English.
3 Working knowledge of Ms Office, especially Ms Excel.
4 Able to communicate well at all level.
5 Good working attitude and willing to learn.
6 Own transport and willing to travel.
7 Presentable outlook.
**Salary**: RM2,800.00 - RM3,500.00 per month
Schedule:
- Monday to Friday
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 3 years (preferred)
- SAP system: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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