Supervisor (Sephora Aeon Tebrau)

4 weeks ago

Johor Bahru, Malaysia Sephora Full time

**Sephora**, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

**Sephora** **SEA’s **retail activity spans over 8 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand and Korea) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over eight countries (retail countries excluding India, plus Philippines). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.

**Sephora Malaysia **is looking to hire Supervisor for Sephora Aeon Tebrau, Johor.

**PRIMARY OBJECTIVES**

Drive sales performance, execute visual and promotional merchandising, ensure smooth running of store operations and supervision of Beauty Advisors and Senior Beauty Advisors.

**KEY ACTIVITIES**

**Drive sales performance for store and animation area.**
- Drive store and animation area sales performance.
- Implement merchandising and animation guidelines, prices bill sticking, demonstrations and products storage in accordance with the standards set by headquarter.
- Contribute to achievement of animation objectives and propose improvements to drive sales.
- Monitor competitors’ pricing strategy.

**Stock Level**
- Control of the “BEAU”
- Follow outages.

**Constantly acquire new knowledge of beauty market and products and impart knowledge to the team.**
- Actively participate in training and acquiring of knowledge
- Share acquired knowledge with other members of the team
- Keep abreast of market trends and development at local and national level

**Contribute to achievement of store objectives.**
- Be familiar with product pricing and discount offers.
- Be familiar with and drive the team to achieve targets on daily basis:

- Store sales targets.
- Sephora brand sales targets.
- Exclusive brands sales targets.
- Leader brands sales targets.
- Attend to customers and deliver good customer service standards.

**Supervise and guide the team**
- Disseminate headquarters’ and regional information to the team.
- Supervise and coach team in areas of daily workflow and work performance.
- Orientate and train team in areas of company rules and guidelines, key performance measurements, customer profile, customer service standards, process workflow, product knowledge and technical skills set.
- Continuously drive good customer service standards.
- Ensure seamless coordination between the different activities in the store.

**Daily Management**
- Organise opening and closing of store in the absence of Store Manager

**PROFILE AND COMPETENCES**
- Enthusiastic and passionate about beauty industry.
- Experience in supervisory role and possess good supervisory skills set.
- Possess strong retail operational skills set.
- Has ability to master store processes.
- Potential to grow professionally and take on bigger role.
- Good knowledge of informatics tools.

Reporting line:
You will be reporting to the Assistant Store Manager.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by some of the most talented, supportive, and kind leaders and teams - people you can be proud to work with.
- ** The learning**. We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
- ** The **culture**. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. _This_, is the future of beauty. Reimagine your future, at Sephora.

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