IT Specialist

**Company Description**
“To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
**Job Description** About the Role**:
This role will be reporting to the **Manager, IT**, and will be based in **Bangsar South**.

**Responsibilities**:

- Ensure our internal users have their IT issues resolved
- Logging and processing all technical requests based on the complaints/tickets received from the users
- Installing and configuring computer hardware, software, basic network troubleshooting, printers, door access, and CCTV
- Planning and undertaking scheduled maintenance upgrades with HQ
- Setting up accounts for staff, ensuring that all platforms used by the company installed
- Investigating, diagnosing, and solving computer software and hardware
- Managing the company’s IT asset
- Administration, planning, and installation of Windows-based systems and some Mac/Linux machines
- On and Off-boarding of users across multiple systems and platforms
- Monitoring network status and reporting to the manager on a weekly basis
- Working within our ticket system to ensure fast turnaround times for all helpdesk queries
- Onsite and remote support for international users.
- Maintain and outperform SLAs and CSAT scores
- Manage office builds and miscellaneous physical extensions of the foodpanda business

**Qualifications**
- Minimum of 2 years experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing enterprise servers and workstation
- You are a great team player who knows how to solve complex issues in conjunction with others
- High ability to work independently
- High service orientation and customer skills
- Ability to work under pressure and tight deadlines
- Open to a fast-paced and changing landscape
- Problem ownership and service orientation
- Excellent verbal and communication skills
- KACE deployment software
- VMWare WS One experience
- Active Directory and GSuite knowledge
- Microsoft Azure
- Slack
- O365 basics
- Zoom software
- Windows and MacOS installation knowledge
- Basic IT-infrastructure understanding
- Experience in an Internet company as tier-2 support is considered as an advantage

**Additional Information** What We Offer?**

Career Growth - We believe everyone owns their career. In foodpanda, you are supported with the framework and structure to craft your learning experiences. We provide learning opportunities that support your professional and personal aspirations to discover and maybe even rediscover your life’s calling.

Culture - We believe in getting 1% better every day. We do this by constantly looking for ways to enhance our way of doing things. We strive to look beyond the limits of today to set ourselves up to succeed tomorrow. We make bold decisions and learn from our mistakes towards better solutions. We embrace diversity not just because it’s right but also because it makes us stronger.

These values enable us to create a diverse and inclusive workplace culture that allows everyone within the organization to thrive via a creative and dynamic team environment where you are empowered, engaged, and appreciated.

**_ Delivery Hero_**
- Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners_