Supervisor, Investment Management Services

2 weeks ago

Cyberjaya, Malaysia Genius Brio Sdn Bhd Full time

**Supervisor, Investment Management Services (IMS) [APAC]**

**Work Location: Cyberjaya, Malaysia**
**Salary Range: RM4,500 - RM6,900 (with 3-5 years of experiences)**
**Fixed Travelling Allowance: RM750**

**Working Region: APAC | Working hours: 9AM - 6PM**

**Hiring by: May 2024**

**JOB PURPOSE**
- Completion of all daily processes for position keeping, trade management and flow monitoring
- Ensure internal and external enquiries are managed on time and with high quality standard
- Accountable for Global Servicing from operating location (includes shifts and work on bank / legal holidays and weekend when required)
- Maintain statistics up to date (including daily team checklist update)
- Maintain organizational relationship with Management line
- Ensure effective resolution of enquiries
- Escalation of issues & problems
- Act as back up to Supervisor & provide backup relief to all administrators
- Assistance in monitoring team's activity to ensure that production requirement are met
- Act as back up to Manager & provide backup relief to all administrators
- Assistance in monitoring team's activity to ensure that production requirement are met
- Promote quality of deliverables by motivating, coaching and developing team members
- Ensure cross training and rotation of duties occurs on a regular basis to increase operational efficiency and reduce operational risk
- Periodic review of process to refresh understanding of requirements and review for compliance
- Ensure all processes are documented in the manual and are maintained on an on-going basis
- People Management for daily operations, assist on-boarding
- Supervise daily operation and ensure all operational issues are treated in a timely and effective manner.

**KEY RESPONSIBILITIES**

**55% of Operational Excellence**
- Perform reconciliation to Middle Office clients
- Perform daily controls of incoming flows to ensure data are correctly integrated
- Generate cash balance for clients
- Perform trade matching, eg: react to broker allegement, chaser to broker/client, manual matching, etc.
- Provide notification to relevant parties and follow up on the failed trade
- Ensure the SSI database is consistently updated to the latest version
- Verify the accuracy of fee calculations
- Overall system monitoring for IT and release issue.
- Examine the anomalies on the transmission of messages in the system.

**20 of Relationship and Communication**
- Maintain efficient communication channels with managers, coordinators and team members.
- Timely resolution/escalation of inter-departmental and cross functional queries.
- Ensure collaborative relationship across jurisdictional, functional and cultural boundaries when required for the daily operations.
- Works closely with manager of department to achieve department and organization goals.

**20% of Team Interaction**
- Maintain standards of personal and professional behaviour.
- Take responsibility for personal development and training
- Coach team members as necessary on specific & identified tasks / activities to ensure team efficiency.
- Develops others: Coaches for high performance / Builds future capabilities / Team development.
- Adhere CACEIS’ core standards.

**5% of Participate in Change**
- Drives to Succeed: Results oriented / Client focused / Competitive.
- Leads with integrity: Trusted / Share information / Accountability.
- Shapes the future: Innovative and strategic / Change agent / Entrepreneurial.
- Seek ways to enhance and improve process flow and environment and adherence to risk factors.

**JOB REQUIREMENTS**
- **4-7 years** of relevant experience.
- Experienced in relevant **Securities Operations/Financial Services**.
- Proficiency in **English language (written / oral)** and interpersonal skills.
- Knowledge in **Excel VBA, Macro** will be an added advantage.
- Knowledge in **Swifts, Financial products** will be an added advantage.
- Able to work under pressure following tight deadlines and/or S.L.A. requirements.
- Able to work with others as a strong team player in a fast-paced environment.
- Willing to take on new challenges and result oriented.
- Compliant to rules and procedures.
- Independent, confident, self-motivated, pro-active and mature.

**THE CLIENT**

**CACEIS **was set up in Cyberjaya, Malaysia in **July 2023 with approximately 1,000 employees**, with the acquisition of RBC investor Services’ European business and Malaysia Centre of excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports **Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements** - income and corporate actions and Reconciliations.

The country employs a Global Operating Model to maximise efficiencies across times zones and **supports a 24/5 operational capability**. The objectives for Malaysia are to enhance the scala

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