Executive, Claims Management

2 weeks ago


Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

**Aufgaben**:
**RESPONSIBILITIES
**Complaint Management (Damage Claims)
- Verification of PDI defects and decision on rectification
- Responsible to identify and analyze the PDI defects that need containment action, counter measure to reduce cases
- Communicate with 3rd party logistics service providers as well as dealers/ agents on defect investigations and problem solving.
- Decision on cost absorption for vehicle defects.
- Responsible for managing the claims process.

**Administrative
- Responsible for Work Orders and Letter of Complaint issuance to MBM Dealers concerning vehicle defects.
- Responsible on creating/issuing Purchase Requisition and Release Orders to MBM Dealers.
- Preparation and compilation of documents related to 3rd party charge back (E.g: Invoice Request Form).
- Monitoring internal invoice status, payment by 3rd party, preparing report/summary related to charge back.

**Problem Analysis and Improvement
- Compilation of problem occurrence and related data.
- Joint analyses with stakeholders (intra
- & inter-department) on occurrence & seek countermeasures/ solutions
- Monitoring of countermeasure effectiveness & consistency

**Other Related
- Responsible for documentations and filing system for easy reference and in orderly manner compatible with ISO 9001:2015 requirement
- Communication & coordination with MBM Suppliers/Vendors on office administration matters (e.g: cleaning service providers, stationary & pantry supplies)
- Managing and fulfilling ad-hoc tasks assignment by superior where required.

**Qualifikationen**:
**QUALIFICATIONS
- Bachelor or Degree in Automotive / Quality or any related fields.
- Minimum 3-5 years of working experience related to Quality Inspection with Automotive background.
- Good knowledge on ISO 9001:2015
- Personal competencies: Resourceful, ability to work as part of a team in a fast paced and pressured environment, commitment to diversity, dependability and a positive attitude.
- Experience in MS Outlook and MS Office (Word/Excel/Power Point) preferably with Advance skill.
- Knowledge on production process requirements would be considered as an advantage.
- Strong interpersonal and communication skills.
- Attention to details (meticulous).



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