(Js1) Voice

Assist sellers by doing outbound calls at least 80 to 100 on a daily basis
- Able to advise sellers on their store performances effectively and strictly follow
- Quality Call flow process on tools pitching
- Able to understand trends on sellers performance and advise sellers accordingly on the best move to gain advantage on revenue
- Build Rapport and seller engagement by o Warm support on calls o
- Accountability & Ownership - calling back on time
- Understanding sellers time o Proper tone of voice while calling out
- Adjusting to the seller phase and needs
- Escalating matters - incase seller raises issues outside of scope and support
- Capture seller sentiments including o Help Needed matters o Positive sentiments o Negative sentiments
- Innovative Ideas
- Contribute to team effort by making sure daily targets are met before we end the day
- Build sustainable relationships of trust through open and interactive communication