Kis Administrator

**The Opportunity**

Our partner, a team of injury management professionals in Australia that champions in delivering Occupational Rehabilitation services, is looking for a **KIS Administrator.** If you are looking for a future career in the workplace rehabilitation industry, with a company that recognizes that its people as its strongest assets, then this is the right role for you

As a KIS Administrator, you are expected to provide high quality support and administration services, contribute to the business objective of providing timely interpreting services to overcome the challenges language barriers present to clients and customers.

**Key Responsibilities**
- Provide professional and friendly liaison to callers, customers, and clients/ Interpreters.
- Ensure documentation and procedures are followed for billing and invoicing.
- Update interpreter database to ensure availability is correctly noted.
- Provide feedback to KIS Manager regarding interpreter interactions (eg. Delayed response from an interpreter, frequent job declinations by an interpreter).
- Provide recommendation to KIS Manager regarding frequently requested languages to guide recruitment of additional interpreters.
- Perform all tasks in accordance with the role's Key Performance Indicators.

**Skills, Experience & Qualifications**
- To possess a minimum of two (2) years of relevant administrative experience.
- Experience in providing high level customer service in a busy environment.
- Excellent English Language communications skills, written and verbal.
- Proficient in the use of Microsoft Office.
- High level of organizational skills and time management abilities to manage competing priorities.
- Ability to manage difficult customers.
- Hold and maintain a suitable National Police Record Check.
- Excellent problem-solving skills and ability to think outside the box.

**ASW Offers**
- A diverse, inclusive, and supportive company culture.
- Competitive remuneration.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits.
- Great Paid Leave entitlements.
- Team outings, travel opportunities, company parties/events, and other exciting activities.
- Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
- Industry and role-related training.
- Ongoing career opportunities.

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