Retail Associate

4 days ago

Johor Bahru, Malaysia CB FRANCHISING SDN BHD Full time

**Retail Associate**

**DUTIES & RESPONSIBILITIES**

**Service and Selling**
- Create an experience for customers to determine customers’ needs, tailoring the service approach to the individual needs of a customer
- Proactively enhance the customer experience by seeking ways to add value in order to ensure customer satisfaction, and create customer loyalty by staging future visits
- Maintain knowledge of Boutique and personal sales targets, working towards all objectives set
- Maintain an up-to-date knowledge of all company product and technical information

**Store Environment**
- Demonstrate integrity, honesty, and knowledge to practice the company culture, values, and mission
- Uphold a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment
- Practice a customer-centric mindset to ensure the highest level of customer experience and proactively handle customer-related situations according to company philosophy and standards

**REQUIREMENTS**
- Passion for the Brand
- Fashion/ retail/ luxury background is preferred
- Good interpersonal skills, willing and able to build relationships with customers and team members
- Strong verbal and written communication skills in English including facilitation and presentation. Fluency in Mandarin and/or Bahasa Malaysia is an added advantage

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM4,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Klang: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Retail (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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