Service Quality Analyst

Position: Quality Analyst - Customer Service (Airlines, Ticketing, Travel & Tours) - BPO Location: Kuala Lumpur, Malaysia Joining date: Sept 1 year experience in Quality Analysis in CS is a Must Relocation costs and paper work will be catered for by Client **Position Overview**: **Responsibilities**: - Analyze customer service interactions for adherence...

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

**About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

**OVERALL PURPOSE OF JOB** The responsibility of the Quality Analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required **DUTIES AND RESPONSIBILITIES**: - Performs quality inspection, documents findings by following...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

**仕事内容**: ROLE : Quality Analyst cum Trainer Rotational shifts Role & Responsibilities: I. Trainer - Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as required - Present training materials through classroom learning, hands on demonstrations,...

**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

Ensure on meeting daily KPIs and accountable for the success and quality of the process - Ability to learn to work with customer internal tools - Meet the Quality audit sampling & ensure the Quality targets are met - Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities - Reviewing user...

**Title - Data Operations & Quality Analyst** **Location**:Kuala Lumpur, Malaysia** **Job** **type**:Full Time, 1 year contract, Hybrid** **Why QS?** At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other -...

**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

Role: Quality Analyst - Japanese (Native Japanese) Location: Bangkok, Thailand. **Salary**: Maximum 75,000 - 80,000 THB Language: Native Japanese + English Joining Date: ASAP Headcount: 5 Work hours : Rotational shift schedule which changes every 2 months. Timings - 7.30am-4.30pm / 1.30pm-10.30pm / 10.30pm-7.30am Education: Bachelor's degree...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

**Role: Process Executive/ Quality Analyst (Japanese-Language)** **Location: KL, Malaysia** **Mandatory Language**: Japanese **Tenure**: FTC - Fixed term contract, 1 year contract - renewable. **Required skills**: - Good written communication skills and comprehension. - Good on Numerical ability and Logical reasoning. - Preferably from Finance...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

**Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Native Chinese Sr Quality Analyst - Responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other Reports results of...