Customer Service Consultant

1 week ago


Subang Jaya, Malaysia ABX Express (M) Sdn Bhd Full time

**Key Responsibilities**:

- Receive inbound calls to handle customer enquiries and complaints, feedback and other raising issue related to the Company's services and provide appropriate solutions and alternatives within the time limits.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level.
- Ensure all follow ups are done in a timely manner.
- Maintain high level of customer satisfaction whilst maintain a professional manner.

**Key Requirements**:

- Minimum SPM or professional certificate in the related field.
- Working experience in the related field, preferably Customer Service field / call centre/telemarketing
- Good command in English and Bahasa Malaysia both verbal and written.
- Proper phone etiquette with excellent interpersonal and active listening skills.
- Working Days: Monday to Friday (8.30AM to 5.30PM), Saturday (8:30AM-12:30PM)
- Contract for 6 Months (renewable)
- Basic Salary + KPI Incentive

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM1,700.00 - RM1,800.00 per month

Schedule:

- Monday to Friday
- Weekend jobs

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can work for 6 months contract ?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)



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