Fraud Analyst

3 weeks ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-Malaysia-Bukit Jalil KL

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 31/Jan/2024, 7:42:48 AM

**Unposting Date***: Ongoing

**The Role Responsibilities**

**Strategy**

Support and provide strategic inputs to the Head, Fraud Risk Management, Head of Contact Centre and Analytics to shape fraud risk strategy, and establish the sustainable approach and infrastructure to manage fraud risks for the country, across channels and products within the Retail Clients segment.

Support implementation of fraud risk strategy, with the ‘best in class’ tools, analytical solutions and processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

**Business**
- Support effective fraud risk management strategies, implementation of Fraud Risk Management framework and communication across products and channels.
- Support a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
- Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country and group.

**Processes**
- Support and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for fraud risk management.
- Work closely with the country and group fraud risk management teams on the end-to-end fraud processes work seamlessly, efficiently and effectively.
- Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
- Support effective and robust fraud preventive and detective controls through the use of data analysis, fraud analytics utilising SAS / R or experience in any other analytic tools.
- Support fraud risk oversight on transactional fraud, including as identification and investigation of fraudulent activities.
- Act quickly and decisively for fraud investigation and correction, including fraud response, investigation, recovery.
- Manage fraud prevention and detection activities, including client and staff continuous fraud education, training and awareness.
- Continuously improve the operational efficiency and effectiveness of fraud risk management processes.

**Risk Management**
- Identify and share industry best practices and work with the businesses for their feasibility and implementation.
- Ensure all related policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
- Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
- Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
- Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
- Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
- Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

**Governance**
- Ensure oversight across compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.
- Support in assessing the effectiveness of the governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
- Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.
- Support for satisfactory closure of issues/ gaps arising from Internal Audits, peer reviews and regulatory reviews for the country.

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the [Singapore business and SG Fraud team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Ex

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