Restaurant Service Crew/餐厅服务人员

2 weeks ago

Melaka, Malaysia Teng Heritage Village Cafe Full time

**Responsibilities**:

- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
- Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
- Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
- Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

**Job Skills & Qualifications**
- Must be at least 16 years old and fluent in English or Chinese Mandarin
- Flexibility to work nights, weekends, and holidays
- Ability to stand for long hours at a time and work in a fast-paced environment
- Positive attitude and commitment to customer satisfaction

工作职责
- 热情接待顾客，记录订单，并以一贯积极和乐于助人的态度提供食品和饮料服务，包括回答关于菜单的问题。
- 在销售点系统输入订单并接受信用卡机或收银机支付，根据需要准确快速地计算找零。
- 与厨房团队合作，按照烹饪说明、安全程序和卫生要求准备食品，如三明治、比萨、汤和沙拉。
- 每天确保餐厅的清洁，包括清理餐桌、将托盘送回厨房、扫地和拖地、洗涤和消毒厨房器具，以及清洁卫生间。
- 有效沟通团队成员和管理层，制定工作时间表，培训新员工，并在需要时解决任何人际关系问题。
- 专业、冷静地处理客人的关注和投诉，根据餐厅政策解决问题。
- 保持整洁的外表，穿着制服并遵守企业着装规范。

工作技能与资格要求
- 必须年满至少16岁，并且能流利使用英语或中文普通话。
- 灵活适应夜间、周末和节假日的工作安排。
- 能够长时间站立并在快节奏的环境中工作。
- 积极的态度并致力于客户满意度。

**Job Types**: Full-time, Permanent, Contract, Freelance, Internship
Contract length: 6 months

Pay: RM1,500.00 - RM1,800.00 per month

**Benefits**:

- Free parking
- Meal allowance
- Meal provided

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

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