Credit Recovery Executive
1 month ago
**Position: Credit Recovery Executive**
**Working Location: Bandar Sunway, PJ**
**Working Days: Monday-Friday, Alternate Saturdays**
**Working Hours: Any shift starts from 8.00 am to 12.30 pm (Mon-Fri) / Any shift starts from 8.30 am to 2.30 pm (Alternate Saturdays)**
**Salary: Basic range RM 2,500 - RM 3,400**
**Mandarin Language Allowance: RM 350**
**Employment Type: 6-Months Contract**
**Responsibilities**:
- Perform outbound calls to collect payment with customers on their delinquent/exceed limit accounts.
- Handle inbound calls (related to unblocking devices or recovery-related matters) and negotiate payment arrangements with the customer.
- Proceed with the unblocking request (if applicable/necessary) upon approval.
- Manage customers' enquiries and complaints regarding interruption of services and payment issues.
- Update CRM & UCCS (systems) on calls made and actions taken for each customer.
- Ensure all customers information is secure and adhere to PDPA and Company Business Code of Conduct at all times.
- Assist in any other ad-hoc matters, as and when required.
**Job Requirements**:
- SPM / Diploma / Degree in any field.
- **Minimum 2 years of working experience in credit control/recovery/collection.**:
- **Excellent communication skills in English and Bahasa Melayu. Mandarin speaker is an added advantage.**:
- Possess a positive working attitude.
- **Compulsory: Fully vaccinated with one booster dose for Covid-19.**:
**Tag: nfh/plp/09082023**
**Job Types**: Full-time, Contract
Contract length: 6 months
**Salary**: RM2,200.00 - RM3,400.00 per month
**Benefits**:
- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- How much notice are you required to give your current employer?
- Are you a Malaysian Citizen?
- Have you been vaccinated (including Booster) for Covid-19?
**Experience**:
- Credit Control/Recovery: 2 years (required)
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