Customer Care Manager

2 weeks ago


Batu Kawan, Malaysia TG Human Resource Services Sdn. Bhd. Full time

**Job Scopes**:

- Develop, implement, and review policies and procedures for the department.
- Oversee the handing over procedures, schedules for inspections, monitor the status of defects rectification work, management, and maintenance of the common areas of township/developments.
- Implement and oversee the security system and its effectiveness with the assistance of the Chief Security Officer and the other security personnel.
- Troubleshoot, making decisions based on what is best for the township/development and assist in whatever ways to maintain the standard and quality of the management and maintenance of the townships/developments.
- Coordinate with other departments in the implementation of activities to further enhance the customer experience and expectation.
- To plan and assist the residents/owners to set up the Residents Association/Joint Management Body/Management Corporation; where applicable.
- Conduct department meetings, supervise and develop department staff to higher productivity.
- Coordinating in-house maintenance works.
- Conduct QA/QC inspection for Quality improvement.
- Planning/designed and coordinating landscape works.
- Liaised with landscape consultant and Contract department for awarding.
- Conduct department meetings, supervise and develop department staff to higher productivity.
- Any other duties/tasks as assigned by the Company.

**Job Types**: Full-time, Permanent

**Salary**: RM10,000.00 - RM12,000.00 per month

Schedule:

- Monday to Friday



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