テクニカル サポート エグゼクティブ

**仕事内容**:
【日本での完全在宅ワークの求人】

概要:
クライアントのサービス・商品に関してのB2Bでのカスタマーサポート。

‐電話、メール対応

‐お問い合わせ内容は主にテクニカル関連

［必須条件］

‐パソコンなど機材をお持ちである事

・Windows 10 Pro/home i7, 8GB RAM, 500GB SSD, ビデオカメラ

・ヘッドフォン

・Microsoft office, teamへのアクセス

・Chrome および Firefox ブラウザ

・.NET Framework 4.7.2以降

‐英語力（日常会話レベル）
- 日本在住

［勤務時間］

9時～18時、月～金（在宅勤務)

魅力的な給与: ~34万円(月収) or equivalent to MYR11000

The Responsibilities of the Role:

- Provide solution-oriented and individual assistance related to technical enquiries.
- Be the one-stop solution to help customers with Pre-sales, mid-sales, and after-sales issues.
- To capture all relevant caller information and feed it into the CRM.
- Ensure the productivity levels, service standards and customer relations are maintained.
- Ensure the daily productivity is achieved.
- Continually display a very high standard of customer services.
- Develop relationships with potential clients while nurturing existing relationships with clients.
- Any other task(s) as assigned by management.

Skill Requirements:

- Diploma/Degree or relevant qualification in Business/ IT.
- Excellent command of spoken and written English and Japanese.
- Personal Laptop/PC with own internet services and following requirements:
- Two monitors 24‘‘
- Workstation (PC/Laptop) Specification: Windows 10 Pro/Home i7, 8GB RAM, 500GB SSD
- Webcam
- Headset with noise-cancelling
- Access to Microsoft Office/Teams
- Chrome & Firefox browser
- .NET Framework 4.7.2 or above
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Well versed in PC hardware and software.
- This position is open to native Japanese nationals based in Japan.
- Work Days/Hours: 9am - 6pm, Monday to Friday.

The Package:

- Attractive Salary - MYR11000(Malaysian Ringgit)

**その他**:
Pay: From RM11,000.00 per month

Schedule:

- Day shift
- Rotational shift