Service Technician

2 days ago


Puchong, Malaysia NEXTEAMWORK CORPORATION SDN BHD Full time

The key role of Service Technician is to manage all onsite installation, troubleshoot, maintain and repair equipment. This position is responsible for all technical practices including engineering design, training, new technology implementation, sound technical solutions, best practices and further improvement on current practices.

The Service Technician also implement services in accordance to the company’s sales contracts, coordinate with the sales team on customer complaints, track and handle the complaints and corresponding corrective actions.

**Responsibilities**:

- Maintain business and travelling expenses within budget and/or reasonable limits.
- Support technical and engineering design to external and internal customer queries.
- Maintain rapport with customers by identifying solutions, suggesting improved methods and techniques and recommending improvements
- Manage all on-site installation, repair, maintenance works and service tasks within the assigned territory.
- Maintain customer confidence by keeping service information confidential.
- Conduct product/service demonstration when required.
- Ensures on-going communication and collaboration between staff from internal, external and general management
- Ensure continuous improvement via Plan-Do-Check-Act cycle towards greater efficiency and effectiveness.
- Participate in personal development and update job knowledge by participating in educational opportunities, technical seminars, reading and upskilling to enhance knowledge.
- Build positive relationships with customers by providing outstanding and excellent services.
- Respond to customer complains timely and effectively to meet customer needs and business objectives.
- Use your specialized knowledge to diagnose problems
- Utilize a variety of tools, products, and techniques to repair machine problems
- Answer any questions that our customers may have about the maintenance of their machines
- Keep yourself up-to-date on the latest trends in the industry
- Ensure all duties performed are in accordance to ISO9001, QMS, AS9100D and ISO14001 compliance requirements.
- Participate, support and involve in Metaltech exhibition activities that include booth, equipment and machineries set up.
- Provide training to service staff on how to identify and resolve issues and repairs.
- Perform other related duties as and when required by the Management Team.
- Always ensure good housekeeping.

Skills & Requirement
- Preferable with site and practical experiences related to MRO maintenance process/services/engineering, resistance welding technical knowledge and technical surface preparation products.
- Good knowledge in chemical engineering practices and formulation.
- Good knowledge of process plant operation, process and maintenance practices.
- Problem solving and decision-making skills
- Analytical thinking skills to diagnose equipment problem
- Good interpersonal and communication skills
- Willing to travel
- Independent and work under minimum supervision
- Physical fitness for lifting and carrying heavy equipment.
- At least 3 years’ working experience in technical support position.
- Supervision experience of direct reports for 2 years or more

Educational/ Professional Qualification
- Bachelor's Degree in Mechanical/Chemical/Electrical Engineering.
- Knowledge in ISO9001, 14001 and/or Aerospace Standards is an added advantage.

Language Proficiency & Computer Literacy
- Bahasa Malaysia - Spoken and Written
- English - Spoken and Written MS Office - Word, Power point, Excel Spreadsheet

**Job Types**: Full-time, Permanent

**Salary**: RM2,134.00 - RM2,285.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Puchong: Reliably commute or planning to relocate before starting work (required)


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