Front Office Manager

2 weeks ago


Kuala Lumpur, Malaysia Star Hill Hotel Sdn Bhd Full time

Utilizes interpersonal and communication skills to lead, influence, and encourage others, advocates sound financial and business decision making as well as demonstrating honesty and integrity Supervises and manages associates, day to day operations, and understands associate positions well enough to perform duties in associates absence Achieves and exceeds goals including performance goal, budget goals, team goals, etc. Manages day to day operations ensuring the quality, standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize, organize and accomplish your work Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results Manages department controllable expenses to achieve or exceed budgeted goals Ensures compliance with all Front office policies, standards and procedures Ensures property policies are administrated fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures Provides services that are beyond customer satisfaction and retention Acts as “Service Champion” for the Front Office and creates a positive atmosphere for guest relations Displays leadership in guest hospitality, and exemplifies excellent customer service Reviews comment cards, guest satisfaction results and other data to identify areas of improvement Producing SOP’s & guidelines to ensure progress and consistency High balance report is to be checked daily and any discrepancies followed up
Star Hill Hotel Sdn Bhd (SHHSB) was established on 17.10.1995 and started business on 1 March 1999. The company manages the services of the 5 Star Hotel JW Marriott Kuala Lumpur is an international hotel.
Bachelor's or Equivalent


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