Executive, Collection

4 weeks ago

Puchong, Malaysia MERCEDES-BENZ SERVICES MALAYSIA SDN BHD Full time

The job holder is responsible for: - To assist in monitoring the receivable portfolio and ensure that all repayments from customer are paying in timely manner. - To manage early delinquencies, newly activated accounts - To support overall customer service for Mercedes-Benz Finance & Leasing Business - Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries - Responsible for managing the collection team and provide guidance in achieving the KPI’s - Execute retention operation process to achieve retention target - To conduct dunning calls to remind customers on repayments for day past due contracts. To implement and manage collections and remarketing processes and procedures in accordance with the Company’s policy and procedures. - Close monitoring the performance and activities of Debt Collection and liaise with Repossession agents as to ensure proper management of account receivables by minimizing credit losses of current portfolio and maximizing debt recovery. - Discuss with customers on restructuring / rescheduling of the overdue contracts. - Support litigation proceedings against the hirers and guarantors. Liaise with solicitors and other relevant authorities such as insurer, police, customs and Transport Authority for recovery purposes. To ensure that timely filing of legal cases thereby protecting the interest of the company. - To support the remarketing process for repossessed/returned vehicles. To ensure that vehicles are sold within targeted time and best price. To liaise with auction houses and co-ordination on bids from dealers, buyers and auctioneer and preparation of all relevant documents for the remarketing processes. Manage NPL, Remarketing process, Recovery and Collection administration - Late delinquent collection and litigation process.(DPD 30+) - Remarketing process management - Collection Operation: e.g. write-off process, Technical Delinquency handling, Rental reconciliation, payment claiming - Recovery Agent Management: e.g. monitor agents, service fee claiming, document and performance etc. - Support cure early delinquent accounts (DPD 8 to 30) Execute retention operation process to achieve retention target - Contact customers to create retention opportunities and achieve retention target - Execute Retention process including re-finance, re-lease, return car process and renew process - Timely provide retention customer feedback for improving retention process - Support remarketing process - Manage of insight utilization report Qualifications 1. Education - GCE “O” Levels - Degree holder, preferably in Finance, Accounting, Business or related discipline 2. Technical knowledge - Good knowledge in MS Office software like Word & Excel - Good in spoken and written English and other local dialects - Good knowledge of Finance Contract Management ERP - Good knowledge of hire purchase terms and processes - Good knowledge of collection and auto remarketing - Familiar with Auto Finance Services business process - Basic legal knowledge 3. Competencies - Good communication and interpersonal skills (ability to interact with all levels) - Ability to quickly adapt to new culture and environment and to work with other departments - Ability to multi-task - Ability to handle stress - Ability to work in a team as well as be independent - Problem-solving skills - Attention to detail - Ability to meet deadlines - Tactful 4. Work / Industry experience - Minimum 3 years of working experience. - Minimum 2 years collection experiences in Auto finance / leasing or banking industry
Mercedes-Benz Services Malaysia is part of the Daimler Financial Services group, the financial services arm of the Daimler group, operating globally in 40 countries. As one of the largest automotive financiers in the world, Daimler Financial Services is also the world leader in commercial vehicle financing. Mercedes-Benz Services Malaysia is supported by more than 40 authorized dealers nationwide and offers a broad range of automotive finance and insurance solutions for customers in Malaysia. When customers finance their vehicles with Mercedes-Benz Services Malaysia, they will receive dedicated, branded financing on top of the array of value added insurance and maintenance products, ensuring a solution tailored to their needs. Established in 2012, Mercedes-Benz Services Malaysia works closely together with Mercedes-Benz Malaysia, who is responsible for the distribution and marketing of Mercedes-Benz passenger cars and commercial vehicles as well as FUSO trucks in Malaysia.
Bachelor's or Equivalent

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