Sales Coordinator
2 months ago
Attend to sales inquiries and concerns by phone, online or in person.
- Providing excellent customer service and generate inbound sales.
- Responsible for all order processing including daily Flowers & Gifts orders, Season Orders and all entities.
- Assist and guide customers to place orders on our sales channels.
- Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution.
- Work closely with the production and operation team to ensure products and services rendered can achieve high customer satisfaction.
- Calling out on targeted list generated by sales lead to follow up on their needs and maintain a close rapport with them.
- Take the extra mile to engage and to deliver the best customer service to all of our customers.
- Maintain customer database and managing relationship with existing customers.
**Requirements**:
- Must be conversationally bilingual in excellent written & communication skills (both in Malay & English) in order to attend sales inquiries and concerns from customers by phone, electronically or in person.
- Good knowledge of customer service and contact centre best practices
- Good team player with excellent communication and interpersonal skills
- Passion for talking to customer
- Required Skill(s): Positive, problem solving, enthusiasm, fast learner, strong in teamwork, able to adapt ad hoc request, willingness to learn new skills, easier to adapt to new working environment, energetic, innovative and able to work under pressure.
**Salary**: RM1,500.00 - RM1,800.00 per month
Schedule:
- Monday to Friday
- Weekend jobs
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Sales Coordinator: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa Melayu (preferred)
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