Front Office Resort

3 weeks ago

Hulu Selangor, Malaysia GFG HOME REALTY SDN BHD Full time

**Job description**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements and skills**
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Understanding of how travel planning websites operate, like Booking, Agoda and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- PREFERABLY MALAYSIAN
- PREFERABLY 20-35 years old
- Have **OWN TRANSPORT & VALID DRIVING LICENSE**

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Maternity leave
- Parental leave
- Opportunities for promotion

**Supplemental pay types**:

- Overtime pay
- Yearly bonus

**Schedule**:

- Rotational shift

**Ability to commute/relocate**:

- Hulu Langat area (Lilla Rainforest Resort) : Reliably commute or planning to relocate before starting work (required)

**Salary**: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Hulu Selangor: Reliably commute or planning to relocate before starting work (required)

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