Ecommerce and Logistic Admin

Heng Sheng Hardware is a 26 years Hardware Retail Company located in Dengkil, Selangor. Currently, it manages by the second generation of the owner and seeking continuous growth for the company.

Heng Sheng Hardware 是一家位于雪兰莪-龙溪镇 少数拥有26年经验的五金零售公司。目前，在第二代的管理下，我们不断改革与进步。接下来，我们希望成为全马闻名的五金品牌。在这里，我们需要各种领域的佼佼者的加入，一起挑战及突破自己。只要你是对的人，我们将提供你 舞台，让你展现自己的才华与能力。超凡的能力，您也配得上更好的报酬与晋升机会。如果你是对的人，欢迎加入我们的大家庭，一起迎接挑战，共同成长。

Our Vision is to become a recognized brand that provides A Total Hardware Experiences to Malaysians in 5 years. We are actively looking for talent from different fields to join our teams.

Our core values are:
~PROACTIVE 主动

~INTEGRITY 正直

~INNOVATIVE 创新

~EXCELLENT 优秀

我们正在寻找可信赖的候选人，他们可以在不牺牲准确性的情况下高效的工作。会计师可能会处理大量数字数据，在截止日期前处理多项任务，并向管理层提供完整的报告。你应该牢牢掌握会计和财务惯例和规法，并拥有电脑操作技术，口头和书面沟通能力。

Why You Should Choose us? 为什么你该选择我们？

Joining us, you will have a substantial technical background and experienced teamwork, work with us to perform tasks more efficiently, and with a competitive bonus system, so that your efforts will be rewarded.

加入我们，你会拥有坚实的技术背景及经验的团队合作，与我们一起更有效率地执行任务，并配合有竞争力的奖金制度，让你的付出都能得到回报。

We Provide to You 另外，我们也提供了：
- Basic Salary + Monthly Performance Bonus + OT
- Annual Leave, MC Leave, Maternity Leave
- Medical claim
- EPS, SOSCO, EIS
- Uniform provided 提供专有制服
- Career Growth Opportunity 学习成长机会
- Quarterly Team Building 团建
- Young & Dynamic Working Environment 年轻&充满活力的工作环境
- We pursue efficiency, NO overtime culture, and leave work on time 我们追求效率，不推崇加班文化，准时下班！！！

**JOB PURPOSE**

To ensure smooth ecommerce sales & operations, from product listings to delivery, by managing orders, inventory, and logistics. Also, to assist in other administration task of warehouse and logistics.

**JOB DESCRIPTION**
- Manage and maintain the ecommerce platform, including product listings, descriptions, images, and pricing.
- Monitor online sales activities and ensure the accuracy of product information and availability.
- Collaborate with the outsources or marketing team to create and implement online promotions, discounts, and special offers.
- Coordinate with warehouse personnel to ensure proper picking, packing, and shipping of orders.
- Address customer inquiries related to order status, shipping, and returns in a professional and timely manner.
- Troubleshoot and resolve any logistics-related issues, such as delays or damages.
- Monitor customer feedback and take appropriate actions to address product quality concerns.
- Other logistic admin task as per superior request.

**JOB REQUIREMENT**
- Experience in ecommerce operations, such as e-commerce platform handling & order fulfillment; or logistic/warehouse administrative work.
- Strong understanding of ecommerce platforms, inventory management systems.
- Excellent organizational and multitasking skills to manage a high volume of orders and tasks.
- Effective communication skills to collaborate with internal teams and external partners.
- Problem-solving attitude and ability to handle customer inquiries and issues professionally.

**Working Hours : Monday to Friday 8:00am - 5:00pm & Saturday 8:00am - 12:00pm**

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- E-commerce: 1 year (preferred)