IT Technician

**BRIDGENET SOLUTIONS SDN BHD**

**Company Overview**

Bridgenet is an Information and Technology Solutions Provider which was founded in 2003. we leverage different field of expertise to attend to our customers' needs and to assist and assure our customer in achieving their diverse goals. We provide full end-to-end service and we look forward to build mutually beneficial long-term partnerships. Bridgenet has grown and matured considerably since its establishment in 2003. While we still maintain our focus on computer supporting systems, at the same time, we continue to develop service programs to support customers in maintaining their infrastructure in the ever-developing IT era. We offer a vast range of products and services which are cost-wise, saving customers time and money. A team of certified engineers, as well as architects, are always available to provide you with the best solutions for your IT requirements. To ensure that we provide the highest level of customer care, we also provide procurement, configuration and support services. Bridgenet's partnerships with leading international companies also provide more comfort and confidence to our customers.
- To be based on customer premise
- Monitoring of day-to-day of Data Centre devices and maintaining and optimally controlled environment for network and servers.
- Monitoring of Data Centre Temperature and HVAC Equipment.
- To take up new job task / instructions from technical engineer for customer service improvements.
- Respond to customers network/systems incidents during working and after working hours
- Perform scheduled night job activities when necessary
- Provides customer support through installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of equipment and systems. Responsible for creation and tracking of trouble tickets and service request tickets and resolution of escalated support incidents.
- Communicate with customers while investigating or providing problem resolution.

**Job Requirements**
- Need to be based in Alor Gajah, Melaka
- At least 1-2 years of working experience in the related field is required for this position
- Fresh Graduate are encouraged to apply
- Required language(s): English, Malay
- Good Interpersonal skills
- Willing to work in shift.
- Possess driving license and a transport.
- Good working and learning attitude.

**Job Types**: Full-time, Fresh graduate

**Salary**: From RM1,800.00 per month

**Benefits**:

- Health insurance

Schedule:

- On call
- Rotational shift

Application Question(s):

- Are you a local Malaysian?
- What is your notice period with your current employer?
- What's your salary expectation?