Game Advisor

Project Overview:
Providing Support for Gamers on various Game apps.

Job Summary:
L1 - L2 support, On-site or Remote Support for Gaming App/Online games.

Role and Responsibilities:

- Accountable for maintaining a high level of professionalism with clients, & working to establish a positive relationship with them.
- Sometimes required to use some level of judgement in defining solutions, adapt existing process, and escalate critical or more complex queries to the next level for resolution.
- Have the ability to deliver quality work in a fast paced environment.
- Understand client policies and guidelines.
- Attend and solve doubts complaints and comments to users/customers.
- Ability to perform different tasks at once.
- Flexible to work in shifts.

Applicant’s Specifications & Qualification:
A Bachelor’s degree in any stream, or a related discipline

Excellent communication and Proficiency in Grammar(In English & Korean Language)

Problem-solving and logical reasoning skills

Comfortable working in a fast paced, highly collaborative, and dynamic work environment

Ability to handle pressure and a natural go getter

Training & Certification:
Training will be commenced and completed in one month. Associates will go through multiple assessments during this period.

**Job Types**: Full-time, Permanent

**Salary**: RM7,000.00 - RM8,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)