Floor Manager

6 days ago

Kuala Lumpur, Malaysia EST Restaurant Sdn Bhd Full time

DUTIES & RESPONSIBILITIES: 1. Daily operation mise en place and cleanliness. 2. Lead, train, and motivate the team, including the station masters, section in charge, waiters, assistant waiters, runners, bartenders, hosts/hostesses, and support personnel. 3. Organize and conduct staff meetings and training sessions to enhance skills and knowledge. 4. Assist in developing and implementing formal training plans. 5. Supervise attendance of personnel. 6. Delegate tasks and responsibilities 7. To ensure exceptional service standards are consistently met and that activities are carried out effectively. 8. Monitor staff performance, provide constructive feedback, and address any performance issues promptly. 9. Create and manage training schedules, taking into consideration peak hours and staffing requirements. 10. Maintain a customer-centric approach by interacting with guests, addressing concerns, and ensuring high levels of satisfaction. 11. Resolve customer complaints and challenges faced during the operation in a timely and professional manner, striving to exceed customer expectations, and ensuring positive resolutions. 12. Collaborate with kitchen staff to ensure seamless coordination between front-of-house and back-of-house operations. 13. Monitor the cleanliness and organization of the Wine Lounge, Main Dining Room, Test kitchen, and PDRs ensuring compliance with the opening and closing check list as well as the health and safety regulations. 14. Work side by side with the Hostess, Head Hostess and Experience Manager to optimize the seating capacity and service flow to ensure the best experience for our guest. 15. Monitor inventory levels of beverages, utensils, linens, and other supplies necessary for daily operations. 16. Maintaining adequate stock levels while minimizing waste. 17. Conduct training sessions for new and existing staff, ensuring consistent adherence to service standards. 18. Promote the continuous improvement by providing ongoing coaching and development for the team. 19. Monitor sales performance and contribute ideas for upselling and promotional activities to drive revenue. 20. Coordinate and manage special events, parties, and private bookings, ensuring all arrangements meet guest expectations. 21. To ensure the correct execution of the maintenance program of all equipment needed during the operation on a daily, weekly and monthly timescale. 22. Keeps Outlet Manager informed at all times with respect to service activities, progress and major problems 23. Breakage monitoring. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Must have strong knowledge of food and beverage service in a fine dining environment. - Adequate English written and spoken skills are a most to have. - Sufficient manual dexterity in hands in to fulfill position requirements - Ability to read, speak and understand the English language in order to communicate with guests and take orders. - Ability to remember, recite and promote the variety of menu items and sequence of service “ritual.” - Ability to work standing and work in confined spaces for long periods of time. - Conversational French would be an advantage. - Proven experience (3 years) as a Floor Manager or similar role in the hospitality industry. - Strong leadership and interpersonal skills, with the ability to effectively communicate and motivate the team. - Exceptional customer service skills, with a passion for exceeding guest expectations. - Organizational and multitasking abilities, capable of managing various tasks simultaneously. - Knowledge of POS systems and basic financial principles. - Familiarity with health and safety regulations. - Commitment to maintaining a clean and safe environment. - Flexibility to work in a fast-paced, high-pressure environment, including evenings, weekends, and holidays. - A degree in Hospitality Management or a related field is preferred but not mandatory. - A certificate in wine or mixology education will increase your odds to be selected.
Entier - an old French word meaning ‘whole’ or ‘entire’, is the inspiration behind the restaurant’s nose-to-tail culinary approach. Steering clear of white table linens with an avant-garde approach to the aesthetics, Entier celebrates the joy of wine and dine with a communal dining experience. Committed to people, plate and the planet, our team believes that a good dish is not simply made up of the best cuts, and the integrity of the ingredients can be protected. Our menu? It is the labour of a constant quest for quality French cuisine through interactions with our creations, food growers and suppliers, wine producers, diners and our location.cuisine With a keen interest in presenting the best of the Malaysian terr

  • Sales Floor Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aeon Co. Full time

    Aeon Co. is seeking an experienced Department Head to oversee the daily operations of our sales floor.Key ResponsibilitiesManage a team of sales staff to achieve business objectives.Develop and implement sales strategies to drive revenue growth.Maintain high levels of customer satisfaction through excellent service standards.Requirements:Degree/Diploma in...

  • Floor Crew

    1 week ago

    Kuala Lumpur, Malaysia CHAK'Z 1964 Full time

    **Restaurant Floor Crew Job Description**: As a floor crew, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent customer service experience. You will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest...

  • Sales and Inventory Coordinator

    18 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FLOOR DEPOT Full time

    Job DescriptionFloor Depot seeks a diligent Sales Admin to oversee the sales and inventory management process. The ideal candidate will have strong organizational skills, be able to work independently with minimal supervision, and possess excellent communication skills.The primary responsibilities of this role include conducting monthly stock takes,...

  • Customer Service Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FLOOR DEPOT Full time

    Join Our Team:FLOOR DEPOT is a leading retail company seeking a highly skilled Sales Admin to join our operations team. As a Sales Admin, you will be responsible for conducting regular stock takes, managing sales-related tasks, and providing exceptional customer service across multiple outlets in Kuala Lumpur and Selangor.Responsibilities:Conducting regular...

  • Administrative Sales Assistant

    14 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FLOOR DEPOT Full time

    Company OverviewFloor Depot is a leading provider of [products/services]. We pride ourselves on delivering exceptional customer service and providing opportunities for growth and development. Our team is comprised of dedicated professionals who share our commitment to excellence.We are currently seeking a Sales Admin to join our team. The successful...

  • Sales Administrator

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FLOOR DEPOT Full time

    FLOOR DEPOT is seeking a highly motivated and detail-oriented Sales Admin to join our team. As a key member of our operations team, you will be responsible for conducting regular stock takes, attending to walk-in customers, and managing various sales-related tasks across multiple outlets in Kuala Lumpur and Selangor.Sales Administration...

  • Sales Floor Team Member

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Muji Malaysia Sdn Bhd Full time

    Job SummaryWe are seeking a talented and enthusiastic Sales Floor Team Member to join our dynamic team at Muji Malaysia Sdn Bhd. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our store.Key...

  • Cafe Floor Supervisor

    6 days ago

    Kuala Lumpur, Malaysia Pokok.KL Full time

    **Job description** - Responsible for smooth operation of the floor assigned. - Responsible for the performance of floor crews. - Daily allocation of task to crew members. - Ensure high quality floor maintenance. - Notify the cafe manager of low or depleted cafe supplies. - Provide information and communication about visual displays. - Welcome customers to...

  • Floor Coordinator

    1 week ago

    Kuala Lumpur, Malaysia YBL International Sdn Bhd Full time

    Our company need 4 contract staff for 2 months based in our client company at Jalan Pinang Kuala Lumpur Job Scope - Willing to work on rotation 24x5 shift including Public Holidays a)First shift - 7am-3pm b)Second Shift - 3pm-11pm c)Third shift - 11pm-7am - Start date: 15 May, end date tentatively 31st July. - Reports to: GREWE Facilities Manager - Being...

  • Cafe Floor Supervisor

    2 weeks ago

    Kuala Lumpur, Malaysia Pokok.KL Full time

    **Job description** - Responsible for smooth operation of the floor assigned. - Responsible for the performance of floor crews. - Daily allocation of task to crew members. - Ensure high quality floor maintenance. - Notify the cafe manager of low or depleted cafe supplies. - Provide information and communication about visual displays. - Welcome customers to...

  • Floor Staff

    1 week ago

    Kuala Lumpur, Malaysia Smart Screen Asia Full time

    Have experience in jewelry will be advantages - Manage day to day store operations by monitoring Guest relation, Administrative section in the store for overall engagement - Listen to costumer complaints to address & resolve their issues, ensure costumer delight with high quality costumer service - Ensure that the company decided plans, policies, processes...

  • Floor Crew

    2 weeks ago

    Kuala Lumpur, Malaysia Ginger. KL Full time

    **Job description** - Welcome customers to the cafe - Take orders, serve beverages and prepared food to customers - Receive and process payments (cashier) - Keep the area clean at all times - Follow the health and safety regulations - Job rotation to other areas within the cafe - Training provided - Opportunity to grow into becoming a cafe/floor/bar...

  • Floor Crew

    2 weeks ago

    Kuala Lumpur, Malaysia Ginger. KL Full time

    **Job description** - Welcome customers to the cafe - Take orders, serve beverages and prepared food to customers - Receive and process payments (cashier) - Keep the area clean at all times - Follow the health and safety regulations - Job rotation to other areas within the cafe - Training provided - Opportunity to grow into becoming a cafe/floor/bar...

  • Cafe Floor Crew

    3 weeks ago

    Kuala Lumpur, Malaysia Pokok.KL Full time

    **Job description** - Welcome customers to the cafe - Take orders, serve beverages and prepared food to customers - Receive and process payments (cashier) - Keep the area clean at all times - Follow the health and safety regulations - Job rotation to other areas within the cafe - Training provided - Opportunity to grow into becoming a cafe/floor/bar...

  • Floor Crew

    5 days ago

    Kuala Lumpur, Malaysia Ginger. KL Full time

    **BRICK HOUSE CULTURE** We believe in transforming challenges into opportunities. Our mission is to empower businesses with innovative solutions that drive success and create lasting impact. We foster a culture by ensuring our core value (D.I.E.T) **Diversity, Integrity, Excellence and Teamwork** for continuous improvement and embrace new ideas that push...

  • Floor Maid

    6 days ago

    Kuala Lumpur, Malaysia NIRVANA KL BERHAD Full time

    Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers around lobby, corridors and parlors. - Clean all doors, windows and ventilators; as well as empty the trash bins. - Clean all parlors, hallways, lounge areas, corridors, stairways, restrooms and work areas achieving exceptional health standard. - Brush off...

  • Cafe Floor Crew

    7 days ago

    Kuala Lumpur, Malaysia Pokok.KL Full time

    **Job description** - Welcome customers to the cafe - Take orders, serve beverages and prepared food to customers - Receive and process payments (cashier) - Keep the area clean at all times - Follow the health and safety regulations - Job rotation to other areas within the cafe - Training provided - Opportunity to grow into becoming a cafe/floor/bar...

  • Floor Manager

    1 week ago

    Kuala Lumpur, Malaysia Platform Hospitality Group Sdn. Bhd. Full time

    1. Daily operation mise en place and cleanliness. 2. Lead, train, and motivate the team, including the station masters, section in charge, waiters, assistant waiters, runners, bartenders, hosts/hostesses, and support personnel. 3. Organize and conduct staff meetings and training sessions to enhance skills and knowledge. 4. Assist in developing and...

  • Floor Manager

    6 days ago

    Kuala Lumpur, Malaysia Platform Hospitality Group Sdn. Bhd. Full time

    1. Daily operation mise en place and cleanliness. 2. Lead, train, and motivate the team, including the station masters, section in charge, waiters, assistant waiters, runners, bartenders, hosts/hostesses, and support personnel. 3. Organize and conduct staff meetings and training sessions to enhance skills and knowledge. 4. Assist in developing and...

  • Part-timer - Cafe Floor Crew (Pokok.kl)

    4 weeks ago

    Kuala Lumpur, Malaysia Pokok.KL Full time

    **Job description** - Welcome customers to the cafe - Take orders, serve beverages and prepared food to customers - Receive and process payments (cashier) - Keep the area clean at all times - Follow the health and safety regulations - Job rotation to other areas within the cafe - Training provided - Opportunity to grow into becoming a cafe/floor/bar...