Floor Manager

5 months ago


Kuala Lumpur, Malaysia EST Restaurant Sdn Bhd Full time

DUTIES & RESPONSIBILITIES: 1. Daily operation mise en place and cleanliness. 2. Lead, train, and motivate the team, including the station masters, section in charge, waiters, assistant waiters, runners, bartenders, hosts/hostesses, and support personnel. 3. Organize and conduct staff meetings and training sessions to enhance skills and knowledge. 4. Assist in developing and implementing formal training plans. 5. Supervise attendance of personnel. 6. Delegate tasks and responsibilities 7. To ensure exceptional service standards are consistently met and that activities are carried out effectively. 8. Monitor staff performance, provide constructive feedback, and address any performance issues promptly. 9. Create and manage training schedules, taking into consideration peak hours and staffing requirements. 10. Maintain a customer-centric approach by interacting with guests, addressing concerns, and ensuring high levels of satisfaction. 11. Resolve customer complaints and challenges faced during the operation in a timely and professional manner, striving to exceed customer expectations, and ensuring positive resolutions. 12. Collaborate with kitchen staff to ensure seamless coordination between front-of-house and back-of-house operations. 13. Monitor the cleanliness and organization of the Wine Lounge, Main Dining Room, Test kitchen, and PDRs ensuring compliance with the opening and closing check list as well as the health and safety regulations. 14. Work side by side with the Hostess, Head Hostess and Experience Manager to optimize the seating capacity and service flow to ensure the best experience for our guest. 15. Monitor inventory levels of beverages, utensils, linens, and other supplies necessary for daily operations. 16. Maintaining adequate stock levels while minimizing waste. 17. Conduct training sessions for new and existing staff, ensuring consistent adherence to service standards. 18. Promote the continuous improvement by providing ongoing coaching and development for the team. 19. Monitor sales performance and contribute ideas for upselling and promotional activities to drive revenue. 20. Coordinate and manage special events, parties, and private bookings, ensuring all arrangements meet guest expectations. 21. To ensure the correct execution of the maintenance program of all equipment needed during the operation on a daily, weekly and monthly timescale. 22. Keeps Outlet Manager informed at all times with respect to service activities, progress and major problems 23. Breakage monitoring. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Must have strong knowledge of food and beverage service in a fine dining environment. - Adequate English written and spoken skills are a most to have. - Sufficient manual dexterity in hands in to fulfill position requirements - Ability to read, speak and understand the English language in order to communicate with guests and take orders. - Ability to remember, recite and promote the variety of menu items and sequence of service “ritual.” - Ability to work standing and work in confined spaces for long periods of time. - Conversational French would be an advantage. - Proven experience (3 years) as a Floor Manager or similar role in the hospitality industry. - Strong leadership and interpersonal skills, with the ability to effectively communicate and motivate the team. - Exceptional customer service skills, with a passion for exceeding guest expectations. - Organizational and multitasking abilities, capable of managing various tasks simultaneously. - Knowledge of POS systems and basic financial principles. - Familiarity with health and safety regulations. - Commitment to maintaining a clean and safe environment. - Flexibility to work in a fast-paced, high-pressure environment, including evenings, weekends, and holidays. - A degree in Hospitality Management or a related field is preferred but not mandatory. - A certificate in wine or mixology education will increase your odds to be selected.
Entier - an old French word meaning ‘whole’ or ‘entire’, is the inspiration behind the restaurant’s nose-to-tail culinary approach. Steering clear of white table linens with an avant-garde approach to the aesthetics, Entier celebrates the joy of wine and dine with a communal dining experience. Committed to people, plate and the planet, our team believes that a good dish is not simply made up of the best cuts, and the integrity of the ingredients can be protected. Our menu? It is the labour of a constant quest for quality French cuisine through interactions with our creations, food growers and suppliers, wine producers, diners and our location.cuisine With a keen interest in presenting the best of the Malaysian terr



  • Kuala Lumpur, Malaysia Elabram Systems Sdn Bhd Full time

    Working closely with the floor service crew to make sure the floor operation smoothly. - Manage, Motivate, and train the floor service crew. - Ensure the quality of service and customer satisfaction. - Responsible for the customer service feedback and complaints handling. - Responsible for the restaurant environment hygiene and sanitation guidelines - Plan...

  • Floor Manager

    5 months ago


    Kuala Lumpur, Malaysia COS Full time

    **Company Description** WE ARE MORE THAN JUST A CLOTHING BRAND; WE ARE ON A MISSION TO TRANSFORM THE FUTURE OF FASHION Are you looking for a company that pushes the boundaries and creates a community inclusive of everyone? A shared vision beyond only us? If you answered yes, why not join us? This could be your first step towards a new and exciting career...

  • Floor Manager

    5 months ago


    Kuala Lumpur, Malaysia TOP G COFFEE & CAFE SDN BHD Full time

    **To handle daily outlet operation, and to work together as a team to achieve company goals by providing exceptional customer service experience and product quality.** 1. Bear the responsibility to take charge on the entire FOH/floor operations. 2. Responsible for quality and quantity of the entire FOH, including stock count, costing, purchases, staff...


  • Kuala Lumpur, Malaysia WAWAFISH SDN. BHD. Full time

    1.need to learn food and beverage of the restaurant 2.cleaning floor and service parts 3.need to support kitchen and bar side do some cutting or make juice and some parts seems not for waiter cause we are a full team I need guys or girls can help in different ways 4.be able to manage the daily prep and training new ppl 职位类型:全职 薪资:...

  • Floor Crew

    5 months ago


    Kuala Lumpur, Malaysia CHAK'Z 1964 Full time

    **Restaurant Floor Crew Job Description**: As a floor crew, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent customer service experience. You will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest...


  • Kuala Lumpur, Malaysia Marco Creative Cuisine Full time

    We are looking for a Restaurant Assistant Manager (Non-halal) to ensure all daily activities run smoothly and efficiently. Restaurant Assistant Manager responsibilities include managing and supervising restaurant staff performance. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a...

  • Floor Supervisor

    5 months ago


    Kuala Lumpur, Malaysia TOP G COFFEE & CAFE SDN BHD Full time

    Welcome customers to the cafe - Take orders, serve beverages and prepared food to customers - Receive and process payments (cashier) - Keep the area clean at all times - Follow the health and safety regulations - Job rotation to other areas within the cafe - Training provided - Opportunity to grow into becoming a cafe/floor/bar manager - Communicate customer...

  • Flooring Installer

    5 months ago


    Kuala Terengganu, Malaysia PERMINTEX WARIJITU RESOURCES SDN. BHD. Full time

    Resilient floor layers place prefabricated tiles or rolls of flooring materials such as linoleum, vinyl, rubber or cork to serve as floor covering. HR Administrator Job Description : We are looking for an HR administrator with superb communication and administration skills. The HR administrator will handle all written and verbal employee queries with the...

  • Floor Crew and Barista

    4 months ago


    Kuala Lumpur, Malaysia MINGLE MANOR SDN BHD Full time

    We are looking for a Cashier and Floor Crew to manage all transactions with customers accurately and efficiently Cashier responsibilities include receiving payments and issuing receipts, and keeping track of all cash and credit transactions. To be successful in this role, you should have good knowledge of how cash registers operate. You should also be...

  • Floor Coordinator

    5 months ago


    Kuala Lumpur, Malaysia YBL International Sdn Bhd Full time

    Our company need 4 contract staff for 2 months based in our client company at Jalan Pinang Kuala Lumpur Job Scope - Willing to work on rotation 24x5 shift including Public Holidays a)First shift - 7am-3pm b)Second Shift - 3pm-11pm c)Third shift - 11pm-7am - Start date: 15 May, end date tentatively 31st July. - Reports to: GREWE Facilities Manager - Being...

  • Cafe Floor Supervisor

    5 months ago


    Kuala Lumpur, Malaysia Pokok.KL Full time

    **Job description** - Responsible for smooth operation of the floor assigned. - Responsible for the performance of floor crews. - Daily allocation of task to crew members. - Ensure high quality floor maintenance. - Notify the cafe manager of low or depleted cafe supplies. - Provide information and communication about visual displays. - Welcome customers to...

  • Floor Staff

    1 month ago


    Kuala Lumpur, Malaysia Smart Screen Asia Full time

    Have experience in jewelry will be advantages - Manage day to day store operations by monitoring Guest relation, Administrative section in the store for overall engagement - Listen to costumer complaints to address & resolve their issues, ensure costumer delight with high quality costumer service - Ensure that the company decided plans, policies, processes...

  • Floor Manager

    5 months ago


    Kuala Lumpur, Malaysia Woodpeckers Group Sdn Bhd Full time

    **To handle daily outlet operation, and to work together as a team to achieve company goals by providing exceptional customer service experience and product quality.** 1. Bear the responsibility to take charge on the entire FOH/floor operations. 2. Responsible for quality and quantity of the entire FOH, including stock count, costing, purchases, staff...

  • Floor Crew

    5 months ago


    Kuala Lumpur, Malaysia Ginger. KL Full time

    **Job description** - Welcome customers to the cafe - Take orders, serve beverages and prepared food to customers - Receive and process payments (cashier) - Keep the area clean at all times - Follow the health and safety regulations - Job rotation to other areas within the cafe - Training provided - Opportunity to grow into becoming a cafe/floor/bar...

  • Floor Crew

    5 months ago


    Kuala Lumpur, Malaysia Ginger. KL Full time

    **Job description** - Welcome customers to the cafe - Take orders, serve beverages and prepared food to customers - Receive and process payments (cashier) - Keep the area clean at all times - Follow the health and safety regulations - Job rotation to other areas within the cafe - Training provided - Opportunity to grow into becoming a cafe/floor/bar...


  • Kuala Lumpur, Malaysia MTR Solutions Full time

    Job Description: We are looking for enthusiastic Floor Staff to provide quality customer service to our guests. The Floor Staff's responsibilities include greeting and welcoming guests, ensuring that server stations are well-organized, and be able to respond to guests' requests in a timely and efficient manner. To be successful as Floor Staff, you should be...

  • Floor Crew

    2 months ago


    Kuala Lumpur, Malaysia Ginger. KL Full time

    **BRICK HOUSE CULTURE** We believe in transforming challenges into opportunities. Our mission is to empower businesses with innovative solutions that drive success and create lasting impact. We foster a culture by ensuring our core value (D.I.E.T) **Diversity, Integrity, Excellence and Teamwork** for continuous improvement and embrace new ideas that push...

  • Floor Manager

    5 months ago


    Kuala Lumpur, Malaysia Platform Hospitality Group Sdn. Bhd. Full time

    1. Daily operation mise en place and cleanliness. 2. Lead, train, and motivate the team, including the station masters, section in charge, waiters, assistant waiters, runners, bartenders, hosts/hostesses, and support personnel. 3. Organize and conduct staff meetings and training sessions to enhance skills and knowledge. 4. Assist in developing and...

  • Floor Manager

    5 months ago


    Kuala Lumpur, Malaysia Platform Hospitality Group Sdn. Bhd. Full time

    1. Daily operation mise en place and cleanliness. 2. Lead, train, and motivate the team, including the station masters, section in charge, waiters, assistant waiters, runners, bartenders, hosts/hostesses, and support personnel. 3. Organize and conduct staff meetings and training sessions to enhance skills and knowledge. 4. Assist in developing and...

  • Floor Manager

    5 months ago


    Kuala Lumpur, Malaysia Alibi Full time

    Handling Reservation Phone on Rotation: - Be attentive, patient, and polite while handling reservation phone calls. - Listen carefully to the caller's requirements and provide them with accurate information regarding availability, rates, and policies. - Take notes of important details such as the guest's name, contact number, booking requirements, and any...