Service Crew

6 months ago

Shah Alam, Malaysia KAY'S STEAK & LOBSTER Full time

**Kay's Steak & Lobster** serves only the juiciest steak and lobster. We aim " To be one of the leader in halal, fine-casual steakhouse in Malaysia and to create a positive experience for our guests through the use of high quality, healthy, and halal ingredients, and projecting warmth and thoughtful hospitality."

**Kay's Deal**
- **Hospitality**— We follows the 5 Tenets of Enlightened Hospitality (Taking care of Each Other, Our Guests, Our Community, Our Suppliers and Our Investors).
- **Team**— We look for people who are warm, friendly, motivated, caring, self aware and intellectually curious.
- **Food & Drink**— We strive to be the leader in Halal fine casual restaurant in Malaysia and the region.

**WHY JOIN KAY'S**:

- Soon to be implement 5 days work week
- Competitive salary
- Stable and growing company (no retrenchment or salary deduction since the beginning of pandemic in 2020)
- Sales Incentive*
- Free flow of coffee*
- Maternity leave
- Paternity leave
- Compassionate leave
- Marriage leave
- Awal Ramadan leave
- Raya leave (at least 4 days for Aidilfitri and 3 days for Aidiladha)
- Career growth
- Continuous training by professional and certified hospitality trainers
- Employee's discount
- Annual company holiday*

*Subject to company's performance

Full terms & conditions of employment will be stated in your offer letter.

**WHAT WE EXPECT IN RETURN?**
- High performers. We expect employees to continuously produce excellent results.
- We expect employees to be self-learner.
- Your full commitment to the company to achieve its vision and mission

**We are hiring for our new outlet in Elmina, Shah Alam (Tentative opening date: 1st May)**

At Kay's Steak & Lobster, we pride ourselves on providing an unparalleled dining experience to our esteemed guests. As a service crew/front of house staff member, you will play a pivotal role in delivering exceptional service and hospitality that exceeds our customers' expectations. You will be the face of our restaurant, ensuring each guest feels welcomed, valued, and attended to with the utmost care and professionalism.

**JOB DESCRIPTION**:

- Meet guests warmly upon arrival and escort them to their tables.
- Present menus and provide detailed explanations of menu items, including specials and beverage options.
- Take accurate food and beverage orders and communicate them promptly to the kitchen and bar staff.
- Serve food and beverages in a timely manner, adhering to presentation standards.
- Anticipate guests' needs and accommodate special requests or dietary restrictions.
- Maintain cleanliness and organization of the dining area, including resetting tables and ensuring adequate stock of dining supplies.
- Provide attentive and personalized service throughout the meal, ensuring guest satisfaction.
- Process payments accurately and efficiently, handling cash and electronic transactions with integrity.
- Collaborate with team members to ensure smooth service flow and uphold restaurant standards.
- Handle guest concerns or complaints with tact and professionalism, seeking assistance from management when necessary.

**REQUIREMENTS**:

- **MALAYSIAN ONLY.**:

- Must be presentable and well groomed.
- Minimum 2 years experience in hospitality, especially in full service restaurants.
- Previous experience in a high-end restaurant or fine dining establishment preferred.
- Exceptional customer service skills with a friendly and outgoing personality.
- Strong communication skills with the ability to effectively interact with guests and colleagues.
- Ability to work efficiently in a fast-paced environment, remaining calm under pressure.
- Attention to detail and a passion for delivering impeccable service.
- Flexibility to work evenings, weekends, and holidays as needed.
- Knowledge of food and beverage pairings, is a plus.
- Physical stamina to stand and walk for extended periods and lift trays or other items weighing up to 20 kgs.
- Positive attitude and willingness to contribute to a collaborative team environment.
- Commitment to upholding hygiene and safety standards, including proper food handling procedures.
- Applicants are required to have their own mode of transportation, as accommodation will not be provided.
- Resume AND photo is a must. Application without resume AND photo will be rejected.
- Must be able to attend for training at Putra Heights, Subang Jaya.
- **Applicants must be able to work on Saturday, Sunday and Public Holidays.**:

- **Only fully vaccinated applicants will be considered. Proof of vaccination is required.**

**ADDITIONAL INFO**:

- **Part-timers are welcome: RM10 - RM15 per hour.**

**Salary**: RM2,300.00 - RM2,800.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Evening shift
- Fixed shift
- Holidays
- Weekend jobs

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Shah Alam: Reliably commute or plann

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