Fraud Investigator
2 weeks ago
**Responsibilities**:
- Acts as the first-line of response against reported/escalated fraud & scam cases.
- Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review.
- Manage cases while balancing between customer's needs and the company's benefits.
- Review and investigate user reported issues on various fraud related claims.
- Perform front end check and investigation to identify risky sellers.
- Perform basic user KYC for Preferred Seller Program Onboarding.
- Reviews cases with any fraudulent cases such as benefits/promotions abuse & fraud, scam, stolen financials and account takeover activities.
- Work with stakeholders to identify & report new fraud trends or MO, system issues, from daily report investigation to initiates preventive measures.
**Job Types**: Full-time, Contract
Contract length: 3 months
**Salary**: RM1,800.00 - RM2,300.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- fraud: 1 year (preferred)
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