Content Moderator

2 weeks ago

Bayan Lepas, Malaysia Gratitude Inc. Full time

**Role**:Content Moderator

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Chat

Key Skills: Mandarin Content Moderator Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English
- **Job Opportunity: Content Moderator (Mandarin)**

**Qualifications**:

- Graduate / Undergraduate / SPM
- Age: 18+ years
- Proficient in Mandarin

**Experience**:

- Fresh graduates or SPM with 1 year of customer service or content review-related experience
- Call center or content moderation experience

**Special Training**:

- NA (Non-Applicable)

**Knowledge**:

- Experience or knowledge in social media

**Skills & Abilities**:

- Excellent written and verbal communication skills in English
- Strong problem-solving skills, multitasking capabilities, and resilience
- Flexibility and ability to handle high volumes during promotions and peak seasons
- Teamwork orientation

**Interview Rounds**:
1. Screening as per the profile document

2. Competency-Based Interview (CBI) - Recruiter Interview and Screening

3. Language Verification / Operations Round of Interview

**Background Verification**:

- Standard company Background Verification
- World Compliance Checks/Global Sanction
- Criminality Check
- Global Sanctions

**Compensation**:

- Salary: RM 2800 - RM 3300
- Night Shift Allowance: RM 30/Day
- KPI Incentives: RM 200 to RM 500

**Location**: Bayan Lepas, Penang, Malaysia

**Start Date**: Immediate Joiner

**How to Apply**:

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