Outlet Supervisor

3 weeks ago

Kota Damansara, Malaysia The Humble Food Company Damansara Perdana Full time

Responsible to drive monthly sales performance as per the targets set by the Management
- Responsible for maintaining a minimum average of 4.2 rating across online platforms such as GoogleMyBusiness, GrabFood, FoodPanda and the equivalent
- Responsible for the outlet’s monthly inventory control and maintain an optimum stock level so as to meet the outlet’s needs. This includes liaising with the outlet’s kitchen team and central kitchen team on raw materials ordering and orderings with key suppliers
- Responsible to prepare a report for Management on cancellations of food delivery orders from the Company’s online sales platforms. Following that, you are required to verify that the Company received the revenue from the said cancellations
- Track, record and quantify wastages that occurs in the outlet.
- Responsible for taking customers’ orders (including food delivery orders via designated terminal) and prepare drinks in strict compliance with the drinks SOPs and serve ready cooked food
- Manage, monitor and track invoices that the Company receives from suppliers.
- Ensure that the filing of invoices is done timely and systematically (important for yearly financial audit)
- Ensure overall front of house cleanliness and hygiene levels are maintained at all times
- Ensure that the outlet is operationally ready before operation hours and be responsible for day-end closing, where applicable
- Maintain good relationship with customers by fulfilling customers’ needs and handling customers’ complaints appropriately
- Responsible for cash management of cash drawer— ensure sufficient small change in cash drawer at all times, when designated cashier is not available
- Responsible to bank-in daily sales into Company’s nominated bank account, as and when requested by the Management
- Ensure all operating standards of the entire outlet are adhered in respect of quality, service, cleanliness, safety and to prevent wastages
- Responsible to enforce registration of all staff meals ordered in outlet’s POS system
- Manage bookings/reservations, as and when required

**Job Types**: Full-time, Permanent

Pay: From RM2,200.00 per month

**Benefits**:

- Flexible schedule
- Meal allowance
- Meal provided
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Restaurant management: 2 years (preferred)
- F&B: 5 years (preferred)

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