Junior IT

**Key responsibilities**:
**Daily Task**
- Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
- Keep customers informed, set and follow through commitments
- Keep precise case documentation and case ownership
- Timely elevate and/or escalate to next level support when the case is too complex
- Testing & Deployment of new releases on the client side
- Suggest product improvements that can minimize cost of support

**SMS**
- Monitor the SMS server and ensure the smooth running of the programme
- Troubleshoot and resolve SMS related issued when contacted by clients

**VOIP**
- Maintain VOIP servers for contact centers
- Troubleshoot day-to-day VOIP issues eg: Call quality and inbound & outbound issue related
- Maintain caller ID and DID management for customers

**Team Work**
- Attend and contribute to team meetings in a positive manner
- Share information with team members
- Be comfortable in working with all stakeholders
- Perform other duties as required, including covering absences/leave where required

**Requirements**:

- College or University degree in Computer Science or a related discipline
- Strong desire to learn
- Exposure to Microsoft.NET development using C#
- A technical, logical thought process
- Attention to detail is essential
- Creative and problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritise and delegate

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance

Schedule:

- Monday to Friday