Account Manager
6 months ago
Act as the main point of contact in all matters relating to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
**Daily and Weekly Responsibilities**
- Take inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Generate progress reports to give to clients and higher-ups within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Proficiency with common customer success and customer relationship management
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM2,500.00 - RM4,000.00 per month
**Benefits**:
- Additional leave
- Flexible schedule
- Health insurance
- Meal allowance
- Professional development
Schedule:
- Monday to Friday
**Language**:
- Malay (preferred)
- English (preferred)
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