Manager, Branch Operations Support

2 weeks ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Location: Phnom Penh, Cambodia

Job Responsibilities:

- Review Standard Operating Procedure and issue guidelines (e.g. documentation of manuals for new products and services, annual Review of Manuals)
- Review and have suggestion to improve the Bank operational process/procedure at HO and Branches, sub-Branches.
- Write and map process, workflow and procedure.
- Liaise with other Department to collect necessary data, information, report supported for improvement process.
- Provide briefing/training on all manuals/process improvement to relevant staff
- Respond all enquiries from Branches and other departments regarding operational processes/procedure and recommend solution to improve Branches and Sub-Branches operational efficiency.
- Manage Teller Relief and Provide support on (A)BSM relief
- Support in planning and implementation operation procedure. Provide knowledge coaching where necessary
- Support in analyzing and evaluating operation data such as product volume, process performance, internal error, external error, quality, and productivity to manage and improve operation performance.
- Support in customer experience insights and reporting to both senior management in country Regional customer experience reporting
- Follow up Implementation of Audit Findings & Compliance Handling pertaining to operational processes.
- Coordinate with core banking team in project and operational issues related to system including User Access and Limit Authority
- Act as the custodian of operating manuals, custodian of BCP, BIA and LoD, BCP coordinator
- Act as BUCR and ORR to respond to all the needs in Risk and Compliance area
- Assist Head of Operations in other ad-hoc reporting needs

**Requirements**:
Education/Qualification
- University Degree in business/management science or related field.
- Good knowledge of MS Office package.

Experience
- 3-5 years of work experience in a similar role.

Special Skills
- Ability to provide training.
- Superior interpersonal and communication skills.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._



  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us We are looking for Assistant Manager, Branch Operations Support and this role mainly to handle the cases to ensure the operation run smoothly. Key Responsibilities: - To handle all the branch related court orders such as Mareva Injunction, Garnishee Order, Withdrawal Order and...

  • Branch Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Adecco Malaysia Full time

    Prefer to have a strong background in sales - Must have leadership experience - Attractive package with comprehensive benefits **Job Summary**: The Branch Manager is responsible for overseeing the daily operations of a specific branch or location, ensuring efficient and effective performance. They play a crucial role in achieving organizational goals,...

  • Branch Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Adecco Malaysia Full time

    Prefer to have a strong background in sales - Must have leadership experience - Attractive package with comprehensive benefits **Job Summary**: The Branch Manager is responsible for overseeing the daily operations of a specific branch or location, ensuring efficient and effective performance. They play a crucial role in achieving organizational goals,...

  • Branch Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Shiok Collection Sdn Bhd Full time

    **JOB DESCRIPTION**: - In charge of overseeing every detail of the branch, including reviewing all paperwork for accuracy, training new staff and giving performance review. - Plans, organizes, and coordinates sales, marketing, and budgeting of the outlet. - Develops, oversees, and maximizes retail budget and product inventory, purchasing, and sales. -...


  • Kuala Lumpur, Malaysia BE International Marketing Sdn Bhd Full time

    **Summary**: In charge of the Malaysia Sales Office’s operations, sales, promotion and services. Assist Operations Manager on other related operations matter and issues within the department, including overseas countries operations matters. **Responsibilities**: **1) Supervise all sales offices/branches in the below aspects**: - Maintain the company's...


  • Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

    Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...


  • Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding customer...

  • Branch manager

    2 weeks ago


    Kuala Lumpur, Malaysia Peerless Financial Products Distribution Ltd. Full time

    Job Description Branch   Operations 1 Log-in of   proposal   /   application   forms   for   all   business verticals   on   daily   basis 2 Log-in   and   issuance   of   GI   Policies   in   CRM 3 Daily   monitoring   of   existing   processes   and   ensuring   completion   within   defined   TAT 4 Generation   of   CTF,  ...

  • Spclst, Aml Review

    4 weeks ago


    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Compliance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: Provides AML/CFT independent assurance to the board of directors and senior management on the quality and effectiveness of a bank’s internal control, risk management and governance systems and processes,...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us The incumbent is to assist the Head, Branch Project Management in providing Project Management support for the establishment of new/relocated branches and BAU projects. The support includes design, collating CER, e-bidding, submission to TRC and actual renovation. This role will be...


  • Kuala Lumpur, Malaysia Peerless Financial Products Distribution Ltd. Full time

    Job Description Branch   Operations 1 Log-in of   proposal   /   application   forms   for   all   business verticals   on   daily   basis 2 Log-in   and   issuance   of   GI   Policies   in   CRM 3 Daily   monitoring   of   existing   processes   and   ensuring   completion   within   defined   TAT 4 Generation   of   CTF,  ...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Peerless Financial Products Distribution Ltd. Full time

    Job Description Branch Operations 1 Log-in of proposal / application forms for all business verticals on daily basis 2 Log-in and issuance of GI Policies in CRM 3 Daily monitoring of existing processes and ensuring completion within defined TAT 4 Generation of CTF, ATF, RTF and DTF on daily basis 5 Maintaining business quality - reduce error rate for...

  • Branch Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Irkaz Holdings Sdn Bhd Full time

    As the Branch Manager, you will oversee the daily operations of the retail outlet, ensuring efficient and profitable performance. You are also responsible to lead and motivate the team to deliver exceptional customer service and achieve sales targets. **Job Descriptions**: - To lead, motivate, and supervise outlet staff to ensure smooth operations and...


  • Kuala Lumpur, Malaysia Manjaku Baby Mall Full time

    Assist Branch Manager in planning and implementing strategies to attract customers. - Coordinate daily customer service operations (e.g. sales processes, orders and payments). - Keep track on the progress of weekly, monthly, quarterly and annual objectives. - Monitor and maintain store inventory. - Supervise and motivate staff to perform their best. - Coach...

  • Snr Spclst, Br

    4 weeks ago


    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: Provide support on operational matters to branches. Process request from branches on operations **Key Responsibilities**: Assess request for opening Special Account from branches. Participate and value...

  • Funding Associate

    7 days ago


    Kuala Lumpur, Malaysia BID Operations Full time

    **Company Overview**: BID Operations is a trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our client's business growth. Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. As a leading company...


  • Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...


  • Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...

  • Clinic Branch Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Cellogy Clinic Full time

    To perform personal sales; - To monitor outlet day-to-day operations; - To achieve sales targets with the team; - To supervise outlet consultant; - To submit sales report daily; - To ensure all reports are up-to-date daily; - To check stocks for all PO/DO and make sure the clinic has sufficient stocks to run the business; - To closely follow up with clients...

  • Branch Admin

    3 weeks ago


    Kuala Lumpur, Malaysia GENO Management Full time

    **Position** : Branch Admin **Salary Range** : RM 2,500 - RM 4,000 **Location** : Medan 28, Old Klang Road **Working Hours** : Monday - Friday (9.00am - 6.00pm) **Responsibilities**: - To manage the branch daily operation & administration system in real estate field. - To assist the management and implementation of sales activities administration &...