Mortgage Specialist, Juru

-Job description

**Some careers open more doors than others.**

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC Wealth and Personal Banking.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking ambitious individuals to join our Wealth and Personal Banking (WPB) team in the role of **Mortgage Specialist** **working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

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**Principal Responsibilities**:

- Responsible to grow the Mortgage business, cross-sell retail banking products, and refer potential Premier customers to Premier Relationship Banker or Managers.
- Consistently meet individual performance expectation and strive to achieve highest sales performance.
- To lead the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources.
- To ensure the growth of customer portfolio by generating mortgage business and referring Premier and Wealth needs to the branch.
- The job holder will work closely with the branch Primary Banker, Premier Relationship Banker and Managers to ensure continuous inward referrals for mortgage needs.
- To ensure high standard of sales and service levels are met by providing excellent customer engagement and experience journey as per the bank’s standard.
- To ensure all customers information are acquired, updated, stored and maintained accurately.
- To ensure the requirements of the Sales Quality Standards are met by minimizing errors and breach.
- To ensure all operational procedures are maintained within stipulated guidelines/regulations, audit requirements, compliance and other procedure manuals pertaining to the job.
Requirements
- A minimum requirement of SPM is needed for this role.
- At least 1-3 years of experience in mortgage products in banks or financial institution is required.
- Proven ability in customer relationship management.
- Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs.
- A broad knowledge of financial planning and defining customer needs.
- An understanding of the needs of the mass affluent customer segment in general.
- A full understanding of referral processes.
- An understanding of the Mortgage, Advance and Premier Propositions.
- Excellent sales management skills and excellent understanding of customer need.
- Customer driven with a strong focus on quality of service.
- Strong interpersonal communication skills.
- A Proficient in English and local language.
- Attain appropriate professional and regulatory qualifications as required by market.
- Only Malaysians are encouraged to apply.

**Opening up a world of opportunity.**

**Issued by HSBC Bank Malaysia Berhad