Cash Proc Analyst2

6 days ago

Penang, Malaysia Citi Full time

The Cash Proc Analyst 2 is an intermediate level role responsible for performing cash management operations and team leader of the Callback Ops team. Scope includes handling client communication, support transformation and digitization projects in coordination with Regional P&R Ops Leads.

**Responsibilities**:

- Perform cash management operations, such as cash handling, check processing, return items and other operations
- Perform callback or client contact activity
- Coach and train junior team members to deliver effective, efficient customer care.
- Carry out monthly call review to ensure quality and policy standards were adhered to.
- Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
- Research current treasury and client operational trends and suggest solutions
- Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
- Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
- Analyze data / volume collected, generate report and present to higher management on project status.

**Qualifications**:

- Min 2 years of experience in a related role
- Demonstrated basic experience in cash management processing and transaction services
- Proficiency with Microsoft Office tools and data entry skills
- Effective verbal and written skills
- Can speak English fluently, also Mandarin and Cantonese are preferred. (To support HW & Taiwan Market
- Effective communication, analytical skills and presentation skills

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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