Technical Advisor

2 weeks ago


Kuala Lumpur, Malaysia Timesconsult Sdn Bhd Full time

**Location**:Bangkok ,Thailand **(Living Allowance & Temporary Accommodation will be provided)**

**Employment Type**: Permanent

**Main Requirements**:

- Native Malaysian only
- Degree Holder
- Fluent in English
- Experienced in CS/Technical Support is preferred

Working Hour: 24/7 Rotational Shift (5 working days, 2 days off)

Compensation details:
⭐ Basic salary (Good package depends on experiences)

⭐ Living Allowance is provided

⭐ KPI Incentive is provided

⭐ Diligent Allowance is provided

⭐ Shift Allowance is provided

**Job descriptions**:

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.

**Salary**: RM3,000.00 - RM7,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Are you willing to relocate to Bangkok, Thailand (Living Allowances & Temporary Accommodation are provided)?

**Education**:

- Bachelor's (required)



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