Fashion Retail Manager
7 months ago
DUTIES AND RESPONSIBILITIES
Operations
- Analyze store sales data and sales potentials, meet all KPI, analyse store results and make
action plans to improve performance and efficiency for the business
- Enhance sell-through and profits as outlined by region, define and communicate vision, align all
business plans and activities to support vision and strategy as approved and communicated to the team, and any other activities to level up the business.
- Share market insights, provide constructive suggestions on business opportunities to capitalize sales and improve client experience to Management and various Departments.
- Ensure all documents for payroll are accurate and submit on time
- Ensure, manage and implement company policies & SOP
Team Management
- Monitor individual team member’s goals; coach and motivate them to achieve desired results
- Implement client centric initiatives in order to increase store sales performance
- Ensure all new hires onboarding transition are smooth and are given all essential training; complete probation and periodic performance evaluation
- Identify and develop potential team member to ensure readiness for succession plans
- Ensure staff turnover meets expectations and align with company directions
Client Experience
- Create and maintain in-store client experiences
- Be the Brand Ambassador; take ownership, ensure and maintain company’s brand aesthetic across all touch points to create strong presence to each client
- Execute, retain and measure CRM strategy and database in collaboration with various functions to recommend customer service delivery approach.
- Execute and monitor team fully understands the innovation and productivity initiatives; and ensure team drive seamless client experience with the use of technology.
Administration
- Manage and ensure all data and reports are kept well organized and up to date
- Manage and execute all requests are accurate and attend to in a timely manner
**REQUIREMENTS**:
- At least 10 years of retail sales experience with minimum 4 years at managerial level
- Luxury retail experience is preferred
- Good command in English and Mandarin/other language to handle various market/international
Clients
- Can start work immediately
**Salary**: From RM5,000.00 per month
Supplemental pay types:
- Commission pay
**Experience**:
- Luxury fashion retail: 3 years (required)
Ability to Commute:
- Kuala Lumpur (required)
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