Deputy Manager
7 days ago
Req ID: 4379
**Job Description**:
**Responsibilities**:
Migration of over the counter transactions (OTC) by customers to other alternative channels such as Self Service Terminals (SST), Internet Banking (IB), TAP mobile and etc;
Handling of customer inquiries such as inquiry on bank’s statement, change of address, attending ATM/Debit Card/TAP Mobile Banking, Internet banking and register mobile phone number and etc;
To attend to customers complaint accelerated by customers;
Promote all banking products to customers such as Savings Account, Current Accounts, Investment Account, Remittance, Electronic Banking and financing products;
To ensure all transactions slips, related forms and Bank Negara complaint forms is available in the banking hall;
To ensure all marketing collaterals are up to-date and remove any obsolete marketing materials;
To promote and achieve target set for new sign up of Internet Banking/Debit Card/TAP Mobile Banking and etc;
Perform relief function as Customer Service Officer (CSO) or Operation Officer when required;
Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.
Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.
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