F&b Banquet Captain

**QUALIFICATION REQUIREMENTS**:

- Reading, writing and oral proficiency in the English language.
- Certificate or higher required or equivalent experience in the form of 2-4 years hotel operations and/or junior management.

**JOB FUNCTIONS**:

- Ensure proper coordination with Kitchen food preparation, Stewarding, Sales and other departments for all necessary arrangements and preparation.
- Performs any other duties as assigned by your superior in a timely and efficient manner.
- Maintains proper records of sales, inventories, spoilages, inter-transfer and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
- To train Banquet waiters and part timers on knowledge, service standards and operating procedures.
- To plan and execute duty roster for banquet associates.
- To plan requisition in accordance to the par level or business forecast.
- Ensure all down line associates are well briefed in the policies and procedures set by Hotel.
- To be responsible over the maintenance and cleanliness of furniture, fixtures, fittings and operating equipment, initiates maintenance request as necessary.
- To ensure food and beverage supplies are well stocked and arranged to ensure smooth operation.
- Participates in daily briefings and monthly communication meetings to discuss various aspects of service and operations challenges.
- Follows control procedures for inventory and requisition before and after service.
- To responsible and accountable for the banquet operating budget include Revenue, Expenses, Labor Costs and profitability.
- To attend guests’ complaints on food and beverage quality and service, requests or inquiries regarding banquet services and products and immediately takes all required corrective actions and measures.
- To anticipate guests’ needs at all times and to ensure guests dining experience is always met and maintained.
- Establishes effective human relations and maintains the highest level of professionalism ethics and attitude towards all hotel guests, suppliers, department heads and employees.
- Create and maintain a pleasant and healthy working environment and foster teamwork at all times.

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Meal provided

Schedule:

- Fixed shift
- Rotational shift

Supplemental pay types:

- Yearly bonus