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Cantonese Translator

1 month ago

Brickfields, Malaysia EPS Ventures Sdn Bhd Full time

**Client Background**:Global leader in customer experience management, digital engagement, and AI and automation solutions.

**Key Responsibilities**:

- Provide quick, accurate, and friendly service to customers via video calls
- Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
- Medical interpreters are welcome and would be preferred, since job role is similar.
- Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
- Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
- Build lasting relationships with customers, and other team members
- Be reliable, be on time and come in as scheduled.

**Key Requirements**:

- Outstanding written and oral communication skills in English along with Cantonese.
- Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way.
- **Preferable Immediate Starter.**:

- **Fresh Graduates encourage to apply, majored in Science / Medical or completed internship in Medical Industry**

**Other Benefits**:

- Working Arrangement: Work From Home
- Fixed Language Allowance: RM 200
- Fixed Internet Allowance: RM 10

**Working Hours**: Monday to Friday (10pm to 7am) US Shift

**Joining Date: 3rd June 2024**

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Monday to Friday

**Language**:

- Cantonese (preferred)

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