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Unit Manager

4 weeks ago

Kuala Lumpur, Malaysia THE HOUSE OF TASTE SDN BHD Full time

As a Cafeteria Manager, you will assume full responsibility for overseeing the cafeteria of an international bank. Your role involves leading, managing, organizing, coordinating, and promoting various activities with a primary focus on delivering an exceptional customer experience. The position requires strong leadership, customer service skill, problem-solving capabilities, effective communication and organizational skills.

Responsibility and Accountability:
1. Operational Excellence and Leadership:

- Oversee the smooth operation of the cafeteria's food service, including front-of-house and event catering.
- Lead the team to deliver high-quality service, ensuring exceptional customer experiences.
- Foster a positive work environment that encourages teamwork, collaboration, and individual growth.
- Implement, enforce, monitor and feedback regarding company policies, standards, and procedures to maintain operational excellence.
- Take accountability for maintaining operational excellence in all facets of cafeteria management.
- Develop and implement strategies to streamline operations and enhance overall efficiency.
- Provide guidance and support to team members, fostering a culture of continuous improvement and professional growth.

2. Customer Engagement and Relationship:

- Coordinate and organize the team for all customer engagement initiatives.
- Maintain strong customer relationships within the business unit.
- Provide efficient problem solving to address the operations issues effectively.
- Implement strategies to enhance customer satisfaction, address concerns, and ensure a positive overall experience, fostering long-term loyalty.
- Analyze customer feedback and market trends to identify areas for improvement.
- Implement initiatives that enhance customer loyalty, engagement, and overall retention, contributing to the sustained success of the business unit.

3. Event Management:

- Communicate effectively with customers regarding event details and requirements.
- Prepare and issue quotations accurately based on customer requirements.
- Maintain and efile all quotations and update the function report diligently.
- Process orders and follow up with clients to ensure satisfaction.
- Coordinate with the kitchen team and catering operations team to ensure seamless execution of food preparation and service delivery.
- Oversee the billing process to ensure all invoices are issued and payments are collected efficiently.

4. Food Safety and Compliance:

- Ensure strict adherence to House of Taste and the client’s food safety standards, hygiene regulations, and compliance with health regulations.
- Conduct regular inspections and audits to maintain high cleanliness and safety standards.
- Update Event Listing upon confirmed orders.
- Liaise with the operations team to communicate event details and special requests.
- Ensure all event information is accurately conveyed and understood by the relevant teams.
- Assist in the preparation and coordination of events as needed.

5. Cost Management:

- Manage costs effectively, including purchasing and inventory control.
- Implement measures to optimize operational efficiency and reduce wastage.
- Monitor and follow up on pending purchase orders with clients.
- Ensure timely and accurate invoicing and collection of payments.
- Coordinate with the finance team to resolve any billing issues.

6. Training:

- Deliver training programs to team members within the business unit, ensuring that all aspects of the role are covered.
- Develop and implement effective training strategies to enhance the skills and knowledge of the team members, contributing to overall performance improvement.
- Maintain accurate and up-to-date training records for all team members in the business unit.
- Regularly review and update training documentation, including attendance records, performance assessments, and skill development plans.
- Ensure compliance with training requirements and assist in audits by providing detailed and organized training records.

7. Communication and Collaboration:

- Collaborate with marketing team for new products, promotions, community engagement activities to drive business growth and increase user satisfaction rates.
- Collaborate with finance, human resource, marketing and QHSE to ensure accurate submission in timely manner.
- Communicate effectively with all stakeholders, ensuring a cohesive and coordinated approach.
- Communicate effectively with the relevant stakeholders to ensure the billing and collections are carried out accurately and in timely manner.

8. Reporting and Analysis:

- Generate regular reports including key performance indicators, key financial indicators, operational metrics, asset listings, etc.
- Analyze sales data, trends, and customer feedback to identify opportunities for improvement.
- Generate and present the Monthly Client’s Report (MCR) accurately and in a timely manner.

9. Administrative Support:

- Maintain electronic and ha