Korean - Chat Support
3 weeks ago
Vacancy: - Chat Support - Native Korean
Location: Kuala Lumpur, Malaysia
**Salary**: RM 9,000
Headcount: 20
Joining Date: 26th May, 2024.
Language: Korean + English
Educational: Bachelor Degree (Fresher will also do) or Diploma holder with 3 years experience.
Working Hour: 24*7 Rotational
Job Summary:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
NOTE: The paper work and relocation expenses will be handle by the company.
**Job Types**: Full-time, Permanent
Pay: RM9,000.00 per month
Application Question(s):
- What nationality are you?
- Are you willing to relocate to Malaysia?
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