Hair Salon
4 months ago
**Job Descriptions**
工作介紹
JOB TITLE 职称: Receptionist Cum Admin 接待员兼管理员
DEPARTMENT 部门: Front Office Department 前厅部
REPORTS TO 报告给: Store In Charge/ Store Manager 店长/店长
JOB BRIEF 工作简介:
We are looking for a Salon Receptionist cum Admin to act as the first point of contact for customers who visit our salon or contact us to learn about our services.
我们正在寻找一名沙龙接待员兼管理员,作为访问我们沙龙或联系我们以了解我们的服务的客户的第一联系人。
To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.
为了在这个职位上取得成功,您应该具有高度的组织能力,并且即使在需求高峰期间也能够优雅地管理客户。
Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
最终,您将通过与客户建立友好、信任的关系来帮助提高我们的声誉。
RESPONSIBILITIES 职责:
- Warmly greeting clients, walking them to the proper station and alerting assigned stylist of their arrival
热情地迎接客户,带他们到适当的车站,并提醒指定的造型师他们的到来
- Verify customer's appointment times 确认客户的预约时间
- Tending to customer needs, inquiries, and complaints 满足客户需求、询问和投诉
- Ensured that the front desk and waiting areas were kept clean and maintain at all times 确保前台和等候区始终保持清洁和维护
- Inform and arrange appointment for hair and lash stylist 通知并安排发型和睫毛造型师的预约
- Processing bookings and cancellations, and managing appointment schedules 处理预订和取消,以及管理预约时间表
- Making outgoing calls 拨打电话
- Receive parcel and letter 收包裹和信件
- Assisting with marketing and sales by providing customers with information on promotions and new products and services
通过向客户提供有关促销以及新产品和服务的信息来协助营销和销售
- Processing transactions (cash or credit card) and issuing receipts 处理交易(现金或信用卡)并开具收据
- Performing administrative tasks such as filing, updating records, and logging transactions 执行管理任务,例如归档、更新记录和记录交易
- Offer beverages and chat with clients who are in the waiting area 提供饮料并与等候区的顾客聊天
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
欢迎上门拜访,回答有关服务的问题并根据可用性安排预约
- Inform clients about new services and discounts 告知客户新服务和折扣
- Undertake other ad hoc assignments as required 根据需要承担其他临时任务
REQUIREMENT 要求:
- Proven work experience as a Salon Receptionist, Front Desk Representative or similar role 拥有沙龙接待员、前台代表或类似职位的丰富工作经验
- Proficiency in administrative computer software such as MS Word, Excel, and Outlook 熟练使用 MS Word、Excel 和 Outlook 等计算机管理软件
- The ability to remain calm and professional in stressful situations 在压力情况下保持冷静和专业的能力
- Excellent customer service and skills 优秀的客户服务和技能
- Strong written and verbal communication skills 较强的书面和口头沟通能力
- Exceptional time management and organizational abilities 出色的时间管理和组织能力
- Hands-on experience with office equipment, like printers and POS systems 拥有打印机和 POS 系统等办公设备的实践经验
- Familiarity with processing cash and credit card transactions 熟悉处理现金和信用卡交易
- Solid organization and record-keeping skills 扎实的组织和记录保存技能
BENEFITS AND PERKS:
福利和津贴
☑ Salary range from RM2K to RM4K
☑ Provided EPF, SOCSO, EIS 提供政府强制法定付款
☑ 5 days paid Off Days + 3 hours paid early leave work monthly 5 天带薪休息日 + 每月 3 小时带薪提前休假
☑ Annual leaves & Public Holiday leave up to 27 days per year 年假和公共假期每年最多 27 天
☑ Maternity leave up to 3 months 产假最长可达 3 个月
☑ Sick leave up to 22 days per year 每年最多可享受 22 天病假
☑ Hospitalization leave up to 60 days per year 每年住院假最多 60 天
☑ Entitled for Hair and Lash services for free in any Hair Tric and Lashility's store 有权在任何 Hair Tric 和 Lashility 商店免费获得头发和睫毛服务
**Salary**: Up to RM4,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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