Collection Officer

a) Responsible for minimizing defaults and bad debts of ongoing loans.

b) Manage and achieve daily productivity standards in terms of attempts, contacts, and the amount collected.

c) Manage and maintain customer's accounts to ensure the accounts are current and well conducted.

d) Contact customers to remind customers of the payment schedule and obtain relevant payments.

e) Follow up on overdue accounts by utilizing phone collection techniques, dunning letters, and legal counsel.

f) Ensure that collection actions taken are within corporate guidelines, and collection policies.

g) Exercises judgment within defined practices and policies to determined appropriate action.

h) Assist in developing, planning, and implementing strategies to recover principle from borrowers whose non-performing loans have been charged off.

i) Willing to do extra miles such to improve current credit policy, credit analysis methodologies such as credit scoring/portfolio, portfolio analysis, client audit, etc.

j) Require to do field visits.

k) Performs others duties as assigned.