Knowledge Management Analyst

6 days ago

Kuala Lumpur, Malaysia bp Full time

Job summary

**Entity**:
Finance
**Job Family Group**:
HR Group

**About the Role**:

- Services & Solutions is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from a number of geographical delivery centres. Services & Solutions - Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and execute knowledge deliverables from various stakeholders.
- The purpose of this role is to work with the knowledge management coach to implement the global S&S knowledge management strategy. The knowledge management analyst will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base.

**Key Accountabilities**:
**Execute**
- Format, publish and archive knowledge materials in accordance with established writing guidelines.
- Evaluate and update materials created by stakeholders as requested.
- Utilize outlined process(es) and tool(s) to assess and action knowledge and content queries.
- Build effective relationships with regional delivery centre colleagues and content owners**.**

**Maintain**
- Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.
- Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach.
- Monitor people and culture knowledge performance and flag knowledge issues.
- Identify opportunities for continuous improvement.

**Promote**
- Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution.
- When necessary escalate technical issues or configuration change requests to the Activity Manager / Knowledge Coach.
- Support continuous learning and development of knowledge management capability.

**Key Requirements**:

- Bachelor’s degree in a relevant technical/business field or equivalent experience
- Experience in HR or other shared services environment is preferred
- Knowledge management qualification from recognised institution or equivalent experience is preferred
- 1 - 3 Experience in Knowledge Management environment or equivalent is preferred
- Foundational knowledge of HR management systems, processes and ways of working

**Technical Capability**
- Effective writing skills which include spelling, sentence structure and grammar.
- Creation and maintenance of knowledge base/portal content.
- Foundational knowledge of customer relationship management systems, portal and chatbot technologies.
- Digital fluency - with experience spanning UX/graphic design, web editing, creation of wireframes and analytical support tools.
- Numeracy & analytical thinking - able to quickly and effectively generate and analyse a range of data to inform business decisions.
- Risk management - e.g., proactively takes steps to mitigate against data privacy risks.

**Business Capability**
- Solution focus - applies judgement and common sense and seeks to identify solutions which will add value.
- Stakeholder management - ability to build and maintain relationships with key stakeholders, demonstrating consultancy skills and a ‘coach approach’ to build trust.
- Business acumen & customer focus
- keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy.

**Leadership & EQ Capability**
- Acts with integrity - demonstrating the BP values and behaviours.
- Inclusion and working together - proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
- Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective.
- Calm under pressure and able to work in ambiguous environments.
- Demonstrates curiosity, resilience and openness to new experiences.

**Travel Requirement**

No travel is expected with this role
**Relocation Assistance**:
This role is not eligible for relocation
**Remote Type**:
This position is a hybrid of office/remote working
**Skills**:
**Legal Disclaimer**:
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

  • Senior Knowledge Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst, SKA within BCG Transform - BCG‘s transformation, turnaround and restructuring business, based in Kuala Lumpur - you will be part of an expanding global team. Your responsibilities include delivering industry and/or functional expertise and insights whilst working together with case and proposal teams to...

  • Senior Knowledge Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst, SKA within BCG Transform - BCG‘s transformation, turnaround and restructuring business, based in Kuala Lumpur - you will be part of an expanding global team. Your responsibilities include delivering industry and/or functional expertise and insights whilst working together with case and proposal teams to...

  • Knowledge Management Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia bp Full time

    Job summaryEntity:FinanceJob Family Group:HR GroupAbout the Role: Services & Solutions is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from a number of geographical delivery centres. Services & Solutions Knowledge Management Advisor is the first point of contact to gather and...

  • Senior Knowledge Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's XXX Practice Area, you will work in a growing global team, providing industry and/or functional expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You'll serve as a thought partner and content expert to case teams...

  • Senior Knowledge Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's XXX Practice Area, you will work in a growing global team, providing industry and/or functional expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You’ll serve as a thought partner and content expert to case...

  • Senior Knowledge Analyst

    1 month ago

    Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's XXX Practice Area, you will work in a growing global team, providing industry and/or functional expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You’ll serve as a thought partner and content expert to case...

  • Senior Knowledge Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's XXX Practice Area, you will work in a growing global team, providing industry and/or functional expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You'll serve as a thought partner and content expert to case teams...

  • Senior Knowledge Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's XXX Practice Area, you will work in a growing global team, providing industry and/or functional expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You'll serve as a thought partner and content expert to case teams...

  • Senior Knowledge Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Social Impact Practice Area (SI PA), you will work in a growing global and entrepreneurial team, with a focus on the Asia region. You will support the growth and delivery of Development Impact sector with BCG case and proposal teams on a range of donors, development finance institutions (DFIs)...

  • Senior Knowledge Analyst

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Social Impact Practice Area (SI PA), you will work in a growing global and entrepreneurial team, with a focus on the Asia region. You will support the growth and delivery of Development Impact sector with BCG case and proposal teams on a range of donors, development finance institutions (DFIs)...

  • Senior Knowledge Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Social Impact Practice Area (SI PA), you will work in a growing global and entrepreneurial team, with a focus on the Asia region. You will support the growth and delivery of Development Impact sector with BCG case and proposal teams on a range of donors, development finance institutions (DFIs)...

  • Senior Knowledge Analyst

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Social Impact Practice Area (SI PA), you will work in a growing global and entrepreneurial team, with a focus on the Asia region. You will support the growth and delivery of Development Impact sector with BCG case and proposal teams on a range of donors, development finance institutions (DFIs)...

  • Senior Knowledge Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Social Impact Practice Area (SI PA), you will work in a growing global and entrepreneurial team, with a focus on the Asia region. You will support the growth and delivery of Development Impact sector with BCG case and proposal teams on a range of donors, development finance institutions (DFIs)...

  • Knowledge Analyst

    1 week ago

    Kuala Lumpur, Malaysia Trip.com Group Full time

    **About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **In this Role, you’ll get...

  • IT Analyst

    7 days ago

    Kuala Lumpur, Malaysia Subhome Management Full time

    As an IT Analyst professional you shall be responsible for analyzing, designing, implementing, and maintaining information technology systems within the Company. Your role involves assessing the organization's IT needs, identifying opportunities for improvement, and recommending solutions to enhance efficiency, productivity, and security. You shall often...

  • Senior Knowledge Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Social Impact Practice Area (SI PA), you will work in a growing global and entrepreneurial team, with a focus on the Asia region. You will support the growth and delivery of Development Impact sector with BCG case and proposal teams on a range of donors, development finance institutions (DFIs)...

  • Senior Knowledge Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Social Impact Practice Area (SI PA), you will work in a growing global and entrepreneurial team, with a focus on the Asia region. You will support the growth and delivery of Development Impact sector with BCG case and proposal teams on a range of donors, development finance institutions (DFIs)...

  • Lead Knowledge Analyst

    6 days ago

    Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Lead Knowledge Analyst within BCG's Social Impact Practice Area (SI PA), you will work in a growing global and entrepreneurial team, with a focus on the Asia region. You will support the growth and delivery of Development Impact sector with BCG case and proposal teams on a range of donors, development finance institutions (DFIs) and...

  • Analyst - IT Risk Management

    2 weeks ago

    Kuala Lumpur, Malaysia Marsh & McLennan Companies, Inc. Full time

    Analyst - IT Risk Management **Company**: MMC Corporate **Description**: **Analyst - IT Risk Management** **What can you expect?** - Be a part of a global operation team - Elevate your IT processing knowledge - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Participate in multiple...

  • Business Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia PA Management Sdn Bhd Full time

    Position : Business Analyst Salary Range : RM 5,000 - RM 6,000 Location : Bangsar South, KL Working Hours : Monday - Friday **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Provide reporting on sales and operational metrics. - Deliver regular insights to improve performance. - Perform specialized data analysis related to sales trends and metrics. - Gather...