Retail Sales Advisor

7 months ago


Kuala Lumpur, Malaysia Recruit Express Full time

**HOW YOU WILL CONTRIBUTE**
- Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
- Support selling flow activities by consistently updating customer profiles, executing gift packages and aid in the overall preparation for client appointments
- Create Calendar for confirmed appointments
- Support with pulling + organizing product for large scale appointments
- Ensure POS and Alteration Stations are stocked + organized
- Consults with Customer Advisors to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
- Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
- Take ownership of resolving customer issues or complaints with empathy, while adhering to customer service policies such as alteration, damage, and repair, global return policies, etc.
- Support the MTM department in entering orders in FIT when floor support is not needed
- Drive and perform onsite audits of store physical inventories
- Ensure in-store visual merchandising adheres to Merchandising guidelines
- Purchase of all packing related materials, packaging, and general supplies for the store
- Support back of house operations (shipping & receiving items)
- Adhere to store operations and time and attendance policies and standards.

**WHO YOU ARE**:

- Is passionate and open-minded
- Generates customer delight
- Proficient with digital technology
- Excellent written and verbal communication skills

**Salary**: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail Sales: 1 year (preferred)


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